123 Live Help Chat Mac Server Software 4.2

Major Features:

1. You will increase your online sales with higher conversion rates and larger order size.
2. By showing customers a live personnel is always just a click away, you can close sales faster.
3. Your customers experience shorter waiting time and get immediate answers to their questions.
4. Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.
5. With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.
6. Make web site live and interactive
7. Two solutions: 123 Live Help server license and the hosted service, you can choose either part or both. If you choose license only, then you can run it under your own domain and site, there’s no monthly fee involved. If you choose hosted solution only, then you don’t need to worry about installation or maintenance, you don’t need a server either.
8. Java server, powerful and compatible with popular OS, enables real-time communication for customer support.
9. Flash client, user-friendly, cross-platform, multilingual support without any java applet or other plug-in.
10. Database integration: it can seamlessly integrate your website existing database with the live support software.
11. Reasonable price for full features on customer support and online sales.
12. Flexible: The server is cross-platform, the client is all-browser compatible.
13. Multi-language support.
14. Customization: The logo and the skin can be altered to match your site.
15. Remote controller of 123livehelp via MSN
16. A remote controller and monitor of the live chat conversation
17. Proactive Chat Invitations
18. The staff member can monitor a website and invite a visitor from certain webpage to chat to up-sell product or offer help. The visitors wont have to click any chat button on the webpage. Whats more, the invitation wont be blocked by pop-up killer.
19. Client Choose Staff.
20. Client can request help from a very staff, which is more friendly to a returned customer.
21. Real-time Text Chat & Optional Video Chat for Staff
22. The java server enables instant chat.
23. Web-based Client
24. 123LiveHelp flash client loads fast and end users dont need to download any plug-ins to chat with staff.
25. Visitors Waiting in Queue
26. Chat Transfer
27. from one staff to another.
28. Canned Answers
29. Auto-detect and display language.
30. New API
31. Admin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the windows, etc.
32. Multiple Chat Requests
33. One agent can chat with multiple clients.
34. Chat Search More Powerful
35. Custom UI
36. Customizable client interface,and skin collection.
37. Integrate External Database
38. Auto-detect User Details
39. Auto-detect extensive visitors information including IP address and country.
40. Backend Monitor
41. Department Management
42. Chat logs sent to email

WareSeeker Editor