123 Live Help Chat Mac Server Software 4.2
123 Live Help Chat Mac Server Software 4.2 Ranking & Summary
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File size: 24576 kb
Date added: 2009-05-24
Publisher: Daniel Jiang
123 Live Help Chat Mac Server Software 4.2 description
123 Live Help Chat Mac Server Software 4.2 provides a powerful tool for all users. 123 Live Help is a free web-based live support software. It enables the e-business websites to offer online instant help to the visitors, and turn potential customers to buyers.
- It is implemented with Java server and Flash client.
- It is secure, fast, cost-effective and real-time one to one chat.
- The video live support function offers your site a very human experience, the visitors can talk to the staff face to face.
- You will increase your online sales with higher conversion rates and larger order size.
- By showing customers a live personnel is always just a click away, you can close sales faster.
- Your customers experience shorter waiting time and get immediate answers to their questions.
- Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.
- With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.
- Make web site live and interactive
- Two solutions: 123 Live Help server license and the hosted service, you can choose either part or both. If you choose license only, then you can run it under your own domain and site, there’s no monthly fee involved. If you choose hosted solution only, then you don’t need to worry about installation or maintenance, you don’t need a server either.
- Java server, powerful and compatible with popular OS, enables real-time communication for customer support.
- Flash client, user-friendly, cross-platform, multilingual support without any java applet or other plug-in.
- Database integration: it can seamlessly integrate your website existing database with the live support software.
- Reasonable price for full features on customer support and online sales.
- Flexible: The server is cross-platform, the client is all-browser compatible.
- Multi-language support.
- Customization: The logo and the skin can be altered to match your site.
- Remote controller of 123livehelp via MSN
- A remote controller and monitor of the live chat conversation
- Proactive Chat Invitations
- The staff member can monitor a website and invite a visitor from certain webpage to chat to up-sell product or offer help. The visitors wont have to click any chat button on the webpage. Whats more, the invitation wont be blocked by pop-up killer.
- Client Choose Staff.
- Client can request help from a very staff, which is more friendly to a returned customer.
- Real-time Text Chat & Optional Video Chat for Staff
- The java server enables instant chat.
- Web-based Client
- 123LiveHelp flash client loads fast and end users dont need to download any plug-ins to chat with staff.
- Visitors Waiting in Queue
- Chat Transfer
- from one staff to another.
- Canned Answers
- Auto-detect and display language.
- New API
- Admin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the windows, etc.
- Multiple Chat Requests
- One agent can chat with multiple clients.
- Chat Search More Powerful
- Custom UI
- Customizable client interface,and skin collection.
- Integrate External Database
- Auto-detect User Details
- Auto-detect extensive visitors information including IP address and country.
- Backend Monitor
- Department Management
- Chat logs sent to email
123 Live Help Chat Mac Server Software 4.2 Screenshot
123 Live Help Chat Mac Server Software 4.2 Keywords
Valuable Customer Offline Message Management Optimized Operator Statistics Added 123 live help chat 123 Live Help
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