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In today's economy, having the most technological up-to-date tools and systems is no longer sufficient to guarantee your competitiveness. Your people are increasingly the key differentiator between you and your competition. Yet managing people for optimum performance is where many managers still experience the greatest challenges. Creating a performance culture doesn't have to be difficult. The key is giving and receiving feedback in a way that encourages your employees to go the extra mile. This practical guide will show you in concrete terms how to create a communication culture in which all will want to contribute their best. Format: Adobe Acrobat System Requirements: Microsoft Windows 98/Me/2000/NT/XP and Adobe Acrobat Reader