AccessAble Help Desk Professional Edition 2.55

AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. The Read/Send Email Window lets technicians respond to email from within the program and add an email message to the support request database with one mouse click.

The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management.

The browser interface requires Microsoft PWS or IIS and email notification uses Microsofts CDONTS. Email read/send requires Microsoft Outlook or Outlook Express. There are no additional per user charges for either the windows interface, email module, or browser based interface.

All are included in the site license price. An Open Report menu option lets you access either your own reports created with Crystal Reports or custom reports designed for you by the developer. Only the Crystal Reports runtime files are inlcuded.