AdventnetManageEngine SupportCenter Plus 7.0
AdventnetManageEngine SupportCenter Plus 7.0 Ranking & Summary
AdventnetManageEngine SupportCenter Plus 7.0 description
AdventnetManageEngine SupportCenter Plus 7.0 is a. SupportCenter Plus offers , , , , , , and in a single low-cost, easy to use package.
SupportCenter Plus is a Customer Support Software customizable to specific industry needs. SupportCenter Plus is being used by our satisfied ' world over in different industry segments to support their customers. Our diverse stands as a testimony for the level of customization that SupportCenter Plus can offer.
- Trouble Ticketing: Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
- Self-Service Portal: Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
- Email Response Management: Supportcenter Plus automates the process of creating, organizing, tracking requests in to a seamless process. It automates the customer case tracking in the most efficient way.
- Account & Contact Management: Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
- SLA Management: Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
- Customer Service Reports: Access 50 in-built reports and create custom reports on various criterias like Requests, Response Times, Support Staff Based and SLA based.
- Active Directory Integration: Import User information from Active Directory.Keep your SupportCenter Plus database in sync with the Active Directory Database.Support Representatives can login in to SupportCenter Plus through Active Directory authentication.
- Knowledge Base:Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
- Customer Billing: Time entry is tightly coupled with the Contracts Management. Based on each request resolution customer billing can be made.
Requirements: P III 1Ghz & more, 512 MB RAM, 200 MB Disk Space
- Active Directory Integration
- Improved Contract & SLA Management
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