AdventnetManageEngine SupportCenter Plus 7.0

AdventnetManageEngine SupportCenter Plus 7.0 is a Web based Customer Help Desk Software. SupportCenter Plus offers Request Management (Trouble Ticketing), Account & Contact Management, Contracts Management, SLA Management, Customer Self-Service Portal, Customer Service Reports, Knowledge base and Active Directory Integration in a single low-cost, easy to use package.

SupportCenter Plus is a Customer Support Software customizable to specific industry needs. SupportCenter Plus is being used by our satisfied clients' world over in different industry segments to support their customers. Our diverse Customer base stands as a testimony for the level of customization that SupportCenter Plus can offer.

Major features:

1. Trouble Ticketing: Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
2. Self-Service Portal: Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
3. Email Response Management: Supportcenter Plus automates the process of creating, organizing, tracking requests in to a seamless process. It automates the customer case tracking in the most efficient way.
4. Account & Contact Management: Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
5. SLA Management: Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
6. Customer Service Reports: Access 50 in-built reports and create custom reports on various criterias like Requests, Response Times, Support Staff Based and SLA based.
7. Active Directory Integration: Import User information from Active Directory.Keep your SupportCenter Plus database in sync with the Active Directory Database.Support Representatives can login in to SupportCenter Plus through Active Directory authentication.
8. Knowledge Base:Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
9. Customer Billing: Time entry is tightly coupled with the Contracts Management. Based on each request resolution customer billing can be made.

Requirements: P III 1Ghz & more, 512 MB RAM, 200 MB Disk Space

Enhancements:

1. Active Directory Integration
2. Improved Contract & SLA Management

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