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ChangeGear Express Service Desk Edition 4.5



 

ChangeGear Express Service Desk Edition 4.5

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ChangeGear Express Service Desk Edition 4.5 Ranking & Summary

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User Review: 0 (0 times)
File size: 229 MB
Platform: Windows XP / 2003 / Vista / 2008 / Vista64 /
License: Demo
Price: USD 2995.00
Downloads: 10
Date added: 2010-12-30
Publisher: SunView Software

ChangeGear Express Service Desk Edition 4.5 description

ChangeGear Express Service Desk Edition 4.5 is considered as a convenient and useful application which was designed to be a powerful, complete and reliable incident management solution. ChangeGear's workflow is based on IT Infrastructure Library (ITIL) out of the box to reinforce best practices in your IT process.

ChangeGear routes each Request for Change (RFC) through its entire lifecycle including: request, screen, authorize, implement, release, and review. Simplify your help desk with an incident management module that includes email ticket creation, a web-based Self-Service Portal, and automated assignments and notifications. 

Major Features:

  1. Fully Integrated ITIL-Based Service Desk
  2. Get Enterprise Features on a Small Business Budget
  3. Implement ITIL Best Practices Out-of-the-Box
  4. Improve Efficiency of IT Service Management
  5. Expand Access with Free Unlimited Licenses for IT Service Requesters
  6. Easy to Use Web-Based Interface
  7. Incident Management
  8. Service request management solution that enables IT organizations to effectively and efficiently resolve service requests - minimizing business disruptions, increasing customer satisfaction, and a gaining competitive edge. 
  9. Self-Service Portal
  10. Email Conversation Management
  11. Multi-Tiered notification structure
  12. Quick & Easy Reporting
  13. Change Management
  14. Out-of-the-box change control that ensures all changes introduced into the IT infrastructure follow a regulated ITIL process - preventing unauthorized change, thereby eliminating potential system downtime.
  15. ITIL Best Practices Workflow
  16. Automated Approvals & Notifications
  17. Project Task Assignments
  18. Historical Audit Trail
  19. You can be up and running in minutes with ChangeGear Express as the point of control for any IT service requests. ChangeGear tightly integrates people, process, and technology to simplify and improve your IT services.
Requirements:
  • Memory: 2 GB (4 GB recommended)
  • Processor: Xeon 1.6 GHz or higher, (2 Processors recommended)
  • Internet Information Server (IIS) 6.0 or later
  • .NET 2.0 SP 2
  • Asp.Net 2.0 or later

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