ChangeGear Express Service Desk Edition 4.5
ChangeGear Express Service Desk Edition 4.5 Ranking & Summary
ChangeGear Express Service Desk Edition 4.5 description
ChangeGear Express Service Desk Edition 4.5 is considered as a convenient and useful application which was designed to be a powerful, complete and reliable incident management solution. ChangeGear's workflow is based on IT Infrastructure Library (ITIL) out of the box to reinforce best practices in your IT process.
- Fully Integrated ITIL-Based Service Desk
- Get Enterprise Features on a Small Business Budget
- Implement ITIL Best Practices Out-of-the-Box
- Improve Efficiency of IT Service Management
- Expand Access with Free Unlimited Licenses for IT Service Requesters
- Easy to Use Web-Based Interface
- Incident Management
- Service request management solution that enables IT organizations to effectively and efficiently resolve service requests - minimizing business disruptions, increasing customer satisfaction, and a gaining competitive edge.
- Self-Service Portal
- Email Conversation Management
- Multi-Tiered notification structure
- Quick & Easy Reporting
- Change Management
- Out-of-the-box change control that ensures all changes introduced into the IT infrastructure follow a regulated ITIL process - preventing unauthorized change, thereby eliminating potential system downtime.
- ITIL Best Practices Workflow
- Automated Approvals & Notifications
- Project Task Assignments
- Historical Audit Trail
- You can be up and running in minutes with ChangeGear Express as the point of control for any IT service requests. ChangeGear tightly integrates people, process, and technology to simplify and improve your IT services.
- Memory: 2 GB (4 GB recommended)
- Processor: Xeon 1.6 GHz or higher, (2 Processors recommended)
- Internet Information Server (IIS) 6.0 or later
- .NET 2.0 SP 2
- Asp.Net 2.0 or later
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