Close Support Help Desk Software 2.95.02

Close Support Help Desk Software 2.95.02 is designed as a smart and useful software that is known as a modular, multi-user help desk application. The comprehensive call handling features and fully integrated knowledge base will enhance productivity and improve control. An optional e-mail responder is available for centralized, automated handling of emailed tickets.

There is also an optional Web Module with call/ticket tracking & updating and hardware & software inventory displays.There is a no-nonsense license agreement that allows you to use the product within your organisation for any number of users, any number of technical support specialists. Supports SSL connections to mail servers.

The basic element of the Close Support application set is the Close Support Desktop, a Windows application used by support personnel to manage technology assets and support requests. Registers exist for Calls (support requests), Users, Hardware, Software Applications, Software Licences and Software Media. The Close Support Desktop is available in two versions; standard and advanced. The Advanced Desktop includes a powerful Knowledge Base that is configurable to your own requirements.