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Cuba Server for Remedy (TAPI)


Cuba Server for Remedy (TAPI)

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Cuba Server for Remedy (TAPI) Ranking & Summary

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User Review: 0 (0 times)
File size: 2.1MB
Platform: Windows Server 2003, Windows Vista, Windows N
License: Trial
Price: $3,000.00
Downloads: 19
Date added: 2009-07-15

Cuba Server for Remedy (TAPI) description

Cuba Server for Remedy (TAPI) is a useful program which is designed with full integration to Remedy, available in the world today.

Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business. 

Major Features:

  1. On Screen Display : Cuba displays invaluable information about your callers on your computer screen
    • Screen Pop. Inbound caller information displays or ‘pops’ up on your computer screen  - normally this is delivered to the screen on, before or at the end of the call.
    • Cuba displays:  Caller ID (aka CLI) or ANI, Called ID (aka DNIS) and as well as any of the Remedy fields
    • Call Progress Indication. Indicates status of call – eg ‘number called’, ‘busy’, ‘call hung up’, etc.
  2. On Screen Actions : Cuba creates a ‘softphone’ that enables you to operate your phone system via your keyboard and mouse
    • Dial, answer, hang up, hold, or transfer calls – all from your computer screen.
    • Pass Screens Feature. Cuba allows you to transfer a call at the click of a button - but there’s more… At the same time. Cuba can automatically transfer the screen (customer record) along with the call to enhance customer service. For example, agent A, transfers the call to Agent B who receives the same customer screen as originally viewed by Agent A.
  3. Behind the Screen
    • Caller Identification.  Cuba identifies callers in two ways
      • Data Entry: Incoming callers can enter their account number - or other identifying data - via an interactive voice response system (IVR).
      • Phone no. Recognition  Cuba links to your contact database to identify the Log Offering, Cuba can deliver call statistics to your database sight unseen, to give you the information you need to produce key business metrics.
    • Timestamps.  Answered and Idle (disconnect) date-timestamps.
  4. Supported Telecoms Systems: Cuba supports most business grade telephone systems.

Enhancements:  Includes new server configuration options.

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