EasyDesk helpdesk 1.9.4

EasyDesk helpdesk 1.9.4 supports a useful call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.

1. Its simplicity, everything is on one clear screen.
2. It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions...
3. Easy to use Call/Work/query logging system for small customer support desks and service or any other companies
4. Log calls quickly and simply for new customers or build up an existing customer base.
5. Configurable Call categories and statuses, call notes, assignments, custom fields.
6. Filtering, call sheets and numerous reports + Report Wizard; instantly see your own calls.
7. Store Inventory/Stock/Details against customers.
8. Save attachments against calls, email customers etc...
9. Call archiving and database backup
10. Over 30 new features and improvements since last release

Enhancements:

• Main program recoded
• Reporting improved (now with CSS)
• Home screen customisable
• Categories & statuses now within Database
• Many new options/fields/bugs fixed, and again, more configurable.

Requirements:

• Windows XP or Vista with a minimum screen resolution of 1024x768 (800x600 for kiosk version).

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