FREEWARE HelpDesk CentreDesk 5.401

FREEWARE HelpDesk CentreDesk 5.401 is an affordable and easy to use multi-user freeware help desk application, that is designed for a small to medium enterprise.

Major Features:

1. Fast, easy helpdesk call logging, easy call tracking, with the full history of all actions taken.
2. Easily assign help desk logs to technicians
3. The required date can be customized to suit the individual Issue or SLA Requirements, (calculates holidays and working days) and flagged to indicate the current status and duration.
   
4. Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
5. Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold;
6. Security ensures that only logs assigned to individual technicians can be viewed by them.
7. Provides a flexible workflow.
8. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm
9. Log completion: Your SLA Contract labour charges are automated for quotations and invoices, so you do not need to remember the different rates for each client and category.
10. A fully functional Parts inventory: To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Enhancements:

• Update - Vista and Office 2007 enabled

Requirements:

• Microsoft Office 2000 or 2003/2007 Professional

 WareSeeker Editor