Freeware HelpDesk CentreDesk Group 5.401

Freeware HelpDesk CentreDesk Group 5.401 is a multi-user help desk solution, which is affordable and easy to use.

HelpDesk software is shared by all members of a support area. The most important being first point of contact for the helpdesk; (the staff that receive job requests for later resolution), where accuracy and appropriate decision making must be quick and efficient.

Helpdesk software generally provides a common database that is used by support staff to provide professional and prompt service. Information can be collected, shared and used to assist in the resolution of support issues.

In 2002, ServiceLog was introduced, a multi-user help desk program that was originally a custom application developed for a local company. (Now CentreDesk Repair) The application remains a powerful help desk application for companies that service sites or various departments within an organization.

Apart from CDArtizan, all Help Desk applications use a common data source, and can therefore be interchanged, depending on your needs.

Major Features:

1. Fast, easy call logging, easy call tracking, with the full history of all actions taken.
2. Easily assign logs to technicians
3. Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
4. Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
5. Security ensures that only logs assigned to individual technicians can be viewed by them.
6. Provides a flexible workflow.
7. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
   • That the issue has been logged, and the details
   • Quotations (approved or rejected)
   • Invoicing (including a cancellation fee option) and a Batch Email facility.
   • Invoice summary
   • Log completion
8. Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
9. A fully functional Parts inventory: To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Enhancements:

• Update - Vista and Office 2007 enabled
• The applications are now Freeware
  

Requirements:

• Microsoft Office 2000 or 2003/2007 Professional