HelpDesk 2.2.5

A web based help desk utility, created to deliver outstanding customer service to your clients Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.
Jitbit HelpDesk tracks and handles your customers issues and saves your technicians time.
How does Help Desk work?
Customer submits an issue (ticket) to Jitbit Help Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website issues etc) get notified of a new issue, and take it (or are assigned by the administrator).
Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.
Main features:
- Use it from anywhere
- Use it on your public website or inside your office local intranet
- Most advanced and reliable technical platform: ASP.NET 2.0 and SQL Server
- Automatic email notifications
- Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone elses data, etc)
- Knowledge base
System requirements:
- Microsoft Internet Explorer 6.0 or later.
- Mozilla Firefox 1.0 or later.
- Opera 8.0 or later
- Microsoft .NET Framework 2.0
- Internet Information Services (IIS) web-server
- Microsoft SQL Server 2000/2005 (or Microsoft SQL Server Desktop Engine - MSDE) configured to accept both Windows and SQL authentication (so called "Mixed Mode").
Version restrictions:
- The demo version has some limitations (no search, etc.) and "trial version" label on every page.