HelpDesk 3.2

Artologik HelpDesk is a web-based support system for handling internal and external support and queries. HelpDesk makes it easy to handle support, service and queries.

With HelpDesk, an effective administration for support is created. All the knowledge in your organization is constantly accessible in the web-based system. You dont have to spend time on a query that has been solved previously, the answer is stored in the system and the software just grows smarter with time. HelpDesk is adjusted to your organizations specific needs and administration by e.g. self-designed report forms, question bank and standardized answers.

Customers can enter HelpDesk
via the internet and search in your FAQ for a simple solution. The support staff can at the same time search through the knowledge database with completed errands to find an answer there.

New Errand
If you cant find the answer to a query in the FAQ, you can easily create a new errand. State a description of the problem and answer all the questions for that type of errand. By receiving all necessary information right with the request, the handling time can be shorten.

Web-based Advantages
HelpDesk is web-based and that means the software is only installed once, on a web server, and by this is available to all authorized users from the internal network and/or the internet.

E-mail Reminders
You can set how often and to whom reminders of waiting errands should go out. The reminders make sure that no contacts or queries bill be missed or forgotten.

Reports
You can create several different types of reports in HelpDesk. By specifying the desired criteria, you can create reports completely suited for your statistical needs and then save the settings. The reports can be used to plan resources for support or even to work preventative against future support.