HelpDesk 7.0.1 Ranking & Summary
HelpDesk 7.0.1 description
HelpDesk 7.0.1 is built to be a high quality and versatile web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.
- Unlimited and affordable
- Not priced "per agent"
- They are not priced "per technician" or "per user". It's only $599 for an unlimited number of agents and users. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. They're priced "per product".
- Seamless email integration
- Two-way email integration. Instantly turns incoming emails into web-based help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
- Hosted version available
- SaaS version that runs on themservers
- They offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. The cloud servers are based in an amazing datacenter, secured and fine-tuned by best engineers.
- Secure and reliable
- And easy to use - no learning curve
- Assign agents to different areas. Control tickets visibility. Based on the most advanced technical platform - MS SQL Server and ASP.NET. Learn more...
- Assets, attachments & more
- And all the "helpdesk must-have's"
- Track your assets, assign it to your users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your support tickets.
- Integrate into your enterprise
- Possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog.
- Extremely cheap helpdesk software and all contracts include free upgrades within one year and discounted upgrades afterwards.
- Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
- FREE evaluation version has no expiration (download and test as long as you need)
- Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
- Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds).
- Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server
- File attachments - post documents, screenshots and PDFs.
- Asset management - track your assets, assign it to your users
- Knowledge base and Reports with an option to export to Excel
- Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
- Flexible - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog
- Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
- English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
- Source codes - C# source codes available for developers
- Lots of minor visual fixes
- Performance improvements
- Windows 2000/2003/2008/Vista/7
- IIS Server 6 or 7
- .NET Framework 4.0
- MS SQL Server (free Express edition is fine)
- (optional) If you plan to install the Helpdesk Software using "setup.exe" on a Windows 2008 machine you may need to set up the "IIS 6 compatibility mode" (like described here) OR install the product manually by copying the files to your web-server.
- For inbound emails to work you need the "SocketPermission" for the helpdesk software application, and this may be disabled on some shared hostings
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