HelpDesk 7.0.1

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HelpDesk 7.0.1 Ranking & Summary

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User Review: 0 (0 times)
File size: 3.5 MB
Platform: Windows 2K / XP / 2003 / 7
License: Demo
Price: USD 599.00
Downloads: 10
Date added: 2012-03-18
Publisher: JitBit Software

HelpDesk 7.0.1 description

HelpDesk 7.0.1 is built to be a high quality and versatile web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

Functions:

  • Unlimited and affordable
    • Not priced "per agent"
    • They are not priced "per technician" or "per user". It's only $599 for an unlimited number of agents and users. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. They're priced "per product". 
  • Seamless email integration
    • POP3/IMAP/SMTP
    • Two-way email integration. Instantly turns incoming emails into web-based help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
  • Hosted version available
    • SaaS version that runs on themservers
    • They offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. The cloud servers are based in an amazing datacenter, secured and fine-tuned by best engineers. 
  • Secure and reliable
    • And easy to use - no learning curve
    • Assign agents to different areas. Control tickets visibility. Based on the most advanced technical platform - MS SQL Server and ASP.NET. Learn more...
  • Assets, attachments & more
    • And all the "helpdesk must-have's"
    • Track your assets, assign it to your users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your support tickets.
  • AD-integration
    • Integrate into your enterprise
    • Possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog.

Benefits: 

  • Extremely cheap helpdesk software and all contracts include free upgrades within one year and discounted upgrades afterwards.
  • Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
  • Integrates into your website - generates a support-widget for your web pages. Just copy-paste two lines of javascript to your webpage and thats it - you have a support form on it.
  • FREE evaluation version has no expiration (download and test as long as you need)
  • Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
  • Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds).
  • Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Major Features:

  1. File attachments - post documents, screenshots and PDFs.
  2. Asset management - track your assets, assign it to your users
  3. Knowledge base and Reports with an option to export to Excel
  4. Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
  5. Flexible - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog
  6. Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
  7. English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
  8. Source codes - C# source codes available for developers

Enhancements:

  • Lots of minor visual fixes
  • Performance improvements

Requirements:

  • Windows 2000/2003/2008/Vista/7
  • IIS Server 6 or 7
  • .NET Framework 4.0
  • MS SQL Server (free Express edition is fine)
  • (optional) If you plan to install the Helpdesk Software using "setup.exe" on a Windows 2008 machine you may need to set up the "IIS 6 compatibility mode" (like described here) OR install the product manually by copying the files to your web-server.
  • For inbound emails to work you need the "SocketPermission" for the helpdesk software application, and this may be disabled on some shared hostings

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