HelpDesk CentreDesk Repair 5.401

HelpDesk CentreDesk Repair 5.401 is an affordable and easy to use multi-user workshop repairs application, which is designed for a Repairs enterprise.

Major Features:

1. Fast, easy call logging, and tracking, with the full history of all actions taken.
2. Easily assign issues to technicians
3. Logs include 'Time-tracking which is automated according to the type of issue, (calculates holidays and working days) and flagged to indicate the current status and duration
4. Issues that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
5. Security ensures that only the Issues assigned to individual technicians can be viewed by them.
6. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
   • the fault has been logged, and details
   • Quotations (approved or rejected)
   • Invoicing (including a cancellation fee).
   • Invoice Summary.
   • Issue completion.
7. Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
8. A fully functional Parts inventory: To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks.

Enhancements: Update

Requirements:

• Microsoft Office 2000/ 2007 Professional