HelpDesk CentreDesk Repair 5.401
HelpDesk CentreDesk Repair 5.401 Ranking & Summary
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File size: 5.44 MB
Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,W
Date added: 2009-04-22
Publisher: Merging Technologies
HelpDesk CentreDesk Repair 5.401 description
HelpDesk CentreDesk Repair 5.401 is an affordable and easy to use multi-user workshop repairs application, which is designed for a Repairs enterprise.
- Fast, easy call logging, and tracking, with the full history of all actions taken.
- Easily assign issues to technicians
- Logs include 'Time-tracking which is automated according to the type of issue, (calculates holidays and working days) and flagged to indicate the current status and duration
- Issues that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
- Security ensures that only the Issues assigned to individual technicians can be viewed by them.
- Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
- the fault has been logged, and details
- Quotations (approved or rejected)
- Invoicing (including a cancellation fee).
- Invoice Summary.
- Issue completion.
- Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
- A fully functional Parts inventory: To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks.
- Microsoft Office 2000/ 2007 Professional
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