HelpDesk OSP, for Outlook and SharePoint 1.4

HelpDesk OSP, for Outlook and SharePoint 1.4 is a powerful tool that can connect Outlook and SharePoint or Office Live and takes advantage of the best of the Microsoft products. This help desk application can be used for many kinds of issue tracking and user support.

The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.  The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Global Setting - one user can configure for all. Free trial of the full version for 30 days without any obligations.

Major Features:

1. Manually from a selected e-mail
2. Automatically from all e-mails in a defined folder. The body of the ticket gets the same formatting as the e-mail, and attached files are included.
3. Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.
4. Distribute e-mails to different SharePoint/Office Live lists.
5. HelpDesk OSP gives new possibilities:

• Less is more ‒ SharePoint/Office Live is doing a lot of the work
• Great customization possibilities
• Easy to use multiple helpdesks
• Works with all the SharePoint and Office Live list templates provided by Microsoft.

Enhancements:

• Also for Office Live.
• Global Setting.
• Editable Example Data.

Requirements:

• Microsoft Outlook® 2000 SP1 or later: Microsoft Outlook Express or Microsoft Outlook for Macintosh is not supported.
• I mainly test in Corporate and workgroup mode but Internet only mode should work also.
• Microsoft Outlook Web Access can display some of the data but you will not get most of the functionality in the web browser. The Calendar Browser Overview feature does not work well with Outlook 2000.
• Excel® 2000 SP1 or later:  Make heavy use of a set of components, which are installed with Excel, called the Office Web Components. If you don't have them installed, they are on the Office CD and the installation package is named MSOWC.msi, MSOWC10.msi or OWC11.msi. You may also download the Office Web Components from Microsoft. The version for Office 2003 works equally well with Office 2007.
• Internet Explorer® 6.0 or later: Usually IE needs to be set as the default browser. You can download it via Windows Update.
• Microsoft Exchange Server®, any version: (not valid for SharePoint based products). All of Exchange built products mainly depend on the Outlook client and only use the Exchange server for storage and information sharing. Therefore all of
• products work equally well on all versions of Exchange.
• (The SharePoint based products don’t use Exchange at all.)
• Windows® Scripting Runtime: Installed by default with Internet Explorer. However, this component can sometimes be disabled due to old security concerns. Most likely you already have it, and you can enable it by simply doing this:
• • Open a command prompt (Run - cmd)
  • Type in regsvr32 scrrun.dll
  • Press Enter.
• If you don't have it, it can be downloaded from Microsoft.
• Outlook View Control: Installed by default with Microsoft Outlook 2002 and later. If you are running Microsoft Outlook 2000 it should be downloaded automatically by all  applications.
• Microsoft Windows 2000, XP or Vista: Earlier MS operating systems should work also, but they are neither tested nor supported.
• All updates and Service Packs: Try to build applications to be as compatible with everything as possible.