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HelpDeskOSP for Outlook and SharePoint 2.0



 

HelpDeskOSP for Outlook and SharePoint 2.0

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HelpDeskOSP for Outlook and SharePoint 2.0 Ranking & Summary

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User Review: 0 (0 times)
File size: 5.4MB
Platform: Windows Server 2003, Windows Vista, Windows S
License: Trial
Price: $1,200.00
Downloads: 14
Date added: 2009-08-31
Publisher: Peter Kalmstrom

HelpDeskOSP for Outlook and SharePoint 2.0 description

HelpDeskOSP for Outlook and SharePoint 2.0 provides users with a great convenience via its ability to connect Outlook to SharePoint/Office Live. HelpDesk OSP can be used for many kinds of issue tracking and user support. The software is safe for the future, since it builds on SharePoint, an environment that Microsoft is favoring strongly. HelpDesk OSP supports SSL and NTLM and works with MOSS and WSS. The SharePoint environment gives nearly unlimited possibilities for customization. Global Setting. E-mail Threading. Direct e-mails from different e-mail folders to different SharePoint lists.

Major Features:

  1. Add-in for Outlook, installed on every helpdesk worker’s client machine
  2. SharePoint/Office Live Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint and Office Live, and they can be highly customized to suit the organization's needs.
  3. Statistics application, OLAP Reporting Tool for Excel
  4. Manually from a selected e-mail
  5. Automatically from all e-mails in a defined folder
  6. The body of the ticket gets the same formatting as the e-mail, and attached files are included.
  7. Manually when an issue is reported in another way. Sender information can be taken from the Outlook contacts or from the Global Address list.
  8. Less is more ‒ SharePoint/Office Live is doing a lot of the work
  9. Great customization possibilities
  10. Easy to use multiple helpdesks

Enhancements:

  • Features E-mail Threading, so now info from all e-mails concerning the same case can be added to the same ticket.

Requirements:

  • Microsoft Outlook® 2000 SP1 or later
  • Excel® 2000 SP1 or later
  • Internet Explorer® 6.0 or later
  • Microsoft Exchange Server®, any version
  • (not valid for SharePoint based products)
  • Windows® Scripting Runtime
  • Outlook View Control
  • Microsoft Windows 2000, XP or Vista
  • All updates and Service Packs

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