IdentaFone Multi-Line Caller ID Software 4.3.5

IdentaFone Multi-Line Caller ID Software 4.3.5  offers you a great application that works with your multi-line Caller ID hardware from Rochelle, TCI, Zeus Phonstuff Inc, or YES Telecom for monitoring up to 100+ lines. By using your local network, only one Caller ID box is required, allowing several workstations to have the same detailed status of callers and line usage. Full integration with MS Outlook Contacts adds the convenience of working with your favorite PIM.

Screen pops, line status, memos, forwarding to pagers, cell phones or email, speed dial buttons, speech and phonebook imports are just some of its many features. Recalls history of any phone number, prints detailed call accounting reports, downloads calls from the hardware that were received when the computer is shut down for weekends and evenings.

Major Features:

1. Use your networked PC's to share Multi Line CID hardware.
   
   • With a network license you can run the software in client or server mode.
   • All PCs on the network receive the same CID information.
   • No limits or additional purchases needed with a network license .
   • Works with the new Whozz Calling Etherlink boxes.
2. Screen options to match your needs.
   
   • Instant screen pops when the telephone rings.
   • Integrates with Microsoft Outlook contacts for screen pops and lookups or use the built-in PIM style phonebook.
   • Integrates with Time Matters to pop client detail records.
   • Status screen of all active lines with timers for all in and outbound calls.
   • Display either the caller list, a line status screen, popup balloon or a large LCD type screen that can be seen across the room.
   • All phones on the same lines are monitored for outbound calls.
     
   • Pop up a memo pad during a call and save the information to the phonebook notes field.
3. Reports – Logs – Statistics
   
   • Excellent reporting capability includes history of callers by date range, name, and telephone number.
   • All reports can be limited to just In or Out calls, or both.
   • Daily Call Summary give a breakdown of the number of calls per day, and per hour over any date period. This is a very useful tool for staff scheduling and determining advertising response.
   • Line Usage Summary shows your peak call periods broken down by telephone line.
   • All Lines Busy report showing how long and often that all your lines were tied up.
   • Call Abandoned report shows all calls less than a duration chosen by user.
   • List all calls for any date period.
   • List all calls associated with a name over any date period.
   • List all calls associated with a telephone number over any date period.
   • List all calls sorted by line # for any date period.
   • Caller logs can be exported to CSV format for use in other software such as Excel.
4. Call Blocking with Pass and Block lists.
   
   • Block or Pass callers using lists uploaded to the Multi-Line CID box. With the Suppress First Ring option enabled, you never hear the unwanted callers.
   • Use the phonebook as an optional White List to only pass callers that are authorized. Useful for punch clock, timecard, security and monitoring applications.
5. Check your Caller's ID from anywhere using Web based email or a text messaging service.
   
   • Forward caller's name and number to Alpha pagers and number to numeric beepers.
   • Forward caller's name and number to any email address including cell phones.
   • Never miss an after hours call.
   • Downloads stored calls from the CID hardware on startup if you shut down your PC on weekends and evenings.
     
6. Fully featured with many useful tools.
   
   • Send a personal text message directly to a pager from phonebook without external paging application.
   • Optional Speech engine announces caller's name - no need to be at computer.
   • Wave file can be associated with a number. Useful for Alerts.
   • Speed Dialer supports outbound dialing for 36 of your favorite numbers using an installed modem.
   • Phonebook can import and export from many popular packages.
   • Print phonebook entries.
   • Detailed Help and setup tips.
   • Sits in system tray.

Requirements: Multi line Caller ID hardware with RS232 port

WareSeeker Editor