ITIL Survival - Configuration Management Kit

Configuration Management is often considered to be the process that is central to all the ITIL processes (both Service Delivery and Service Support). This toolkit provides a wide variety of resources to boost your understanding and ability to implement Configuration Management in your organization.

Contents include Configuration Management Objectives and Goal templates, CMDB Design template and a template for Configuration Item (CI) Verification and Audit.

Find also a Configuration Management Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a Configuration Management assessment form that helps you determine the current status of the process.

Configuration Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline.

This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction.

The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The toolkit:

 Flows logically,
 Is scalable,
 Provides templates and documents,
 Saves you time.