IVM Telephone Answering Attendant 4.20

IVM Telephone Answering Attendant 4.20 offers you a useful telephone answering machine, voice mail, call attendant, info-line and interactive voice response (ivr) program for Windows computers with VoIP, voice modems or professional telephony line devices.

Just run the install file and IVM will be ready to answer calls. But you can also create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.

Typical Applications:

• Voicemail (from a single answering message to hundreds of voice mailboxes).
• Call attendant (using the menu call transfer features) to transfer and direct calls.
• Telephone information lines or AudioText type systems.
• In-coming caller ID logger or display.
• Automated telephone order taking.
• Automated telephone surveys (using the number entry features linked to a database).
• Credit card telephone account payment.
• Automated outbound call dial & message systems.
• Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
• Many more call management applications.

Major Features:

1. Multiple telephone line support (1 - 64 lines simultaneously).
2. Configure and manage a system from a intuitive web control panel.
3. Visual display for menu setup with drag and drop functionality.
4. Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
5. Call key select menus and ability for caller to enter numbers.
6. Automatic message forward by email or upload to internet.
7. Call transfer (subject to your phone company or PBX features).
8. Remote Access (listen to messages by dialing-in) including toll-saver.
9. Fully Supports VoIP connections using the SIP protocol.
10. Axon IP PBX auto detection when installed on the same server.
11. Save in-coming messages as wav files (keep messages for legal/record purposes).
12. Automatic hours feature (enter your office hours and it will automatically answer after hours).
13. Unlimited (selectable) out-going messages and menus.
14. Call simulator is included so you can test your systems off-line.
15. Automated outbound calls and messages (for telemarketing, messaging etc.).
16. Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
17. Extended message play on key press including support for wav, mp3 and a number of other formats.
18. Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
19. Ability to open files or run other software to process data or report information.
20. Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more.
21. Free professionally voiced greetings included.
    

Requirements:

• Works on Windows XP 2000/2003/Vista/2008 and Windows 7
• For earlier Windows versions (98, ME) please click here
• Linux.
• To link to a phone line(s) one of the following:
• • Voice Modem (TAPI compliant)
  • Professional telephony card with correct drivers (eg. CAHTA, CURL etc.)
  • VoIP (SIP) service for voice over IP lines 
• [Optional] Internet Connection [to access remotely and to forward by email]
  

If you intend to use IVM with a voice modem, please note there are many voice modems on the market with defective TAPI wave / voice drivers. If you have difficulties with your modem, please see the IVM Trouble-Shooting Help page for some solutions to modem driver problems.