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Jitbit HelpDesk 3.1.0



 

Jitbit HelpDesk 3.1.0

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Jitbit HelpDesk 3.1.0 Ranking & Summary

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Ranking Level
User Review: 0 (0 times)
File size: 542.1 Kb
Platform: Vista, Windows
License: Shareware
Price: $299.00
Downloads: 200
Date added: 2009-03-16
Publisher: JitBit Software

Jitbit HelpDesk 3.1.0 description

Jitbit HelpDesk 3.1.0 offers an effective tool which helps you to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers issues and saves your technicians time. FREE evaluation version has no expiration.

Tight email integration, Multilingual, Extremely cheap... Try this web-based helpdesk software.

How does Help Desk work?

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application. Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

Major Features:

  1. Extremely cheap helpdesk software
  2. Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
  3. FREE evaluation version has no expiration (download and test as long as you need!)
  4. Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
  5. Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds*).
  6. Reliable - most advanced technical platform: Microsoft ASP.NET 2.0 and MS SQL Server
  7. Flexible - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
  8. Secure - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users
  9. Now Multilingual:
    • Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
    • English, German, Norwegian, Danish, Dutch, Swedish, French, Italian and Portuguese languages are available, more to come! Please send us your requests for more languages, any help in translation will be appreciated (send us a translation to a popular language and get a 50% discount).
  10. File attachments
  11. Knowledge base and Reports with an option to export to Excel

Enhancements:

  • Improved search
  • Updated manual
  • Strip HTML from incoming emails
  • BBCode support and Rich formatting
  • Usernames are displayed without the domain
  • Improved message-log (now looks like a forum), improved formatting
  • Attaching files is now logged
  • Improved comments engine
  • Redirecting to the ticket submission form after registering
  • Easier human readable captcha
  • Improved CSS

Requirements:

  • Any ASP.NET-compatible web hosting with MS SQL database support
  • OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server (all versions supported including the free editions - MSDE or SQL Server Express). 
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