Jitbit HelpDesk 3.1.5
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Jitbit HelpDesk 3.1.5 Ranking & Summary
File size:
0.53 MB
Platform:
WinXP,Windows2000,Windows2003,Windows Vista S
License:
Demo
Price:
$299
Downloads:
217
Date added:
2009-03-19
Publisher:
JitBit Software
Jitbit HelpDesk 3.1.5 description
Jitbit HelpDesk 3.1.5 is a web based help desk software (also called "support ticket tracking software"), designed to deliver outstanding customer support. It is based on ASP.NET, easy to install, simple to use and accessible from anywhere as a web application.
Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time.
When a customer submits a ticket (an "issue") to Jitbit Help-Desk web-application, help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.
Major Features:
- Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
- FREE evaluation version has no expiration (download and test as long as you need!)
- Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
- Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds*).
- Reliable - most advanced technical platform: Microsoft ASP.NET 2.0 and MS SQL Server
- Flexible - different user roles and security permissions
- Secure - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users
- Now Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
- English, German, Norwegian, Danish, Dutch, Swedish, French, Italian and Portuguese languages are available, more to come! Please send us your requests for more languages, any help in translation will be appreciated
- File attachments
- Knowledge base and Reports with an option to export to Excel
Enhancements:
- Performance improvements,
- Installer improvements,
- "del from kb" button is shown in KB
- Visual Studio 2008
- KB now shows non-system log entries only
- Phone, location attributes for users
- Italian language
- Dutch language
- moving tickets between categories allowed for regular technicians (non-admins)
- E6 fix
- Lots of bug fixes
Requirements:
- ASP.NET 2.0,
- MS SQL-server 7/2000/2005 (or MSDE),
- IIS Server
WareSeeker Editor
Jitbit HelpDesk 3.1.5 Screenshot
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Jitbit HelpDesk 3.1.5 Copyright
WareSeeker periodically updates pricing and software information of Jitbit HelpDesk 3.1.5 full version from the publisher, so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft, Using crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of Jitbit HelpDesk 3.1.5 Edition. Download links are directly from our publisher sites, torrent files or links from rapidshare.com, yousendit.com or megaupload.com are not allowed
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