Jitbit HelpDesk 3.1.6

Jitbit HelpDesk 3.1.6 is designed as a professional and powerful web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use.

Jitbit HelpDesk tracks and handles your customers issues and saves your technicians time. FREE evaluation version has no expiration.

Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other features. Try this web based helpdesk software.

How does Help Desk work?

1. A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application. Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator).
2. Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

Major Features:

1. Extremely cheap helpdesk software - only $299 for a single installation (unlimited users and technicians) and $599 for a source-code license. Both contracts include free upgrades within one year.
2. Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
3. FREE evaluation version has no expiration (download and test as long as you need!)
4. Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
5. Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds*).
6. Reliable - most advanced technical platform: Microsoft ASP.NET 2.0 and MS SQL Server
7. Flexible - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
8. Secure - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users
9. Now Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
10. English, German, Norwegian, Danish, Dutch, Swedish, French, Italian and Portuguese languages are available, more to come! Please send us your requests for more languages, any help in translation will be appreciated (send us a translation to a popular language and get a 50% discount).
11. File attachments
12. Knowledge base and Reports with an option to export to Excel

Enhancements:

1. Performance improvements,
2. Email customization,
3. Danish language,
4. Email improvements,
5. Improved IE6 support etc.

Requirements:

1. Any ASP.NET-compatible web hosting with MS SQL database support
2. OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server (all versions supported including the free editions - MSDE or SQL Server Express).

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