Layton Service Desk 6.0

Layton Service Desk 6.0 comes as a new yet full-featured web based ITIL help desk software incorporating the very latest Web 2.0 technology such as AJAX and ASP.NET. Built from the ground up, every feature and module has been carefully designed before being implemented. Literally hundreds of features are included, from ITIL Problem and Change management through to powerful reporting and analysis.

Layton Service Desk offers unparalleled levels of customizability, in fact, it is so configurable, it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton Service Desk can do it all, right out of the box!

There is no need to break the budget with additional modules or time consuming installation and training either, as Layton Service Desk is highly intuitive and delivers powerful web-based help desk functionality at a fraction of the cost of other systems.

Layton Service Desk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.

Major Features:

1. 100% web based Help Desk  
2. Fully Customizable form design  
3. Dashboard with interchangable charts  
4. Re-branding supported  
5. Mutli-tenancy  
6. Automatic email to et conversion  
7. Active Directory Integration including Multiple Active Directories  
8. LDAP Integration  
9. User Survey  
10. Complete History of Request  
11. Multi-Site Support  
12. Calendar & Scheduler  
13. IT Help Desk Reports  
14. Reporting and Analysis  
15. Customizable Reports  
16. Query Builder  
17. Scheduled Reports  
18. Canned Reports  
19. Export as CSV, XLS & PDF  
20. Keyword Routing  
21. Automatic Dispatch  
22. Tasks & Recurring Tasks  
23. Auto Templates with solutions  
24. SLA Management  
25. Automatic Case Routing  
26. Asset Management through AuditWizard  
27. Notify Technicians  
28. Holidays / Operational Hours  
29. Knowledge Base  
30. Self Service Portal  
31. Costing Module  
32. Incident Management  
33. Custom Request Form Templates  
34. Attachments  
35. NTLM Auto Login  
36. Problem Management  
    • Optional Problem Closure Rules  
    • Problem Management Workflow  
    • Problem Analysis  
    • Work Around & Solutions  
    • Incidents & Problem associations  
37. Change Management  
    • Support different Types of Change  
    • Standard Change  
    • Minor Change  
    • Major Change  
    • Significant Change  
    • Change Approval Board  
    • Change History  
38. Operating System Support  
    • Windows IIS  
    • SQL Server version 2000, 2005, 2008 & 2010 Full or Express editions  
39. Browser Support  
    • Windows Explorer 6+  
    • FireFox 3+
    • Chrome  
    • Safari

Enhancements:

• Adds ITIL Problem and Change functionality, new user interface, and over 100 new features.
  

Requirements:

• IIS Server
• • Layton Service Desk requires a Microsoft IIS server running version 5, 6 or 7.
  • Supports 32 and 64 bit Windows Operating Systems.
  • Microsoft SQL Server versions 2000 or higher. Express (free) editions 2005 or higher are also supported.
  • Exchange Server 2003, 2008 & 2010. SMTP, POP3.
  • 50-75 MB for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.)
  • CPU - P-IV, 1.0Ghz
  • 2 GB RAM
  • .Net Framework 3.5
• Clients
• • Any operating system running Internet Explorer 6+, FireFox, Chrome and Safari are supported with cookies enabled.
• Recommended Screen Resolution
• • Analysts 1280 x 1024
  • End User 800 x 600
• Mobile Devices
• • Layton Service Desk will work on mobile device browsers.