LBE Desktop Helpdesk 4.0.0.177
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LBE Desktop Helpdesk 4.0.0.177 Ranking & Summary
File size:
4.4 MB
Platform:
Windows All
License:
Trial
Price:
$900
Downloads:
755
Date added:
2007-09-29
Publisher:
Leigh Business Enterprises Ltd
LBE Desktop Helpdesk 4.0.0.177 description
Easy to use helpdesk system, sensibly priced to suit all business sizes LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses.
Main features:
- Easy to use - minimal training required.
- Adapts to your organization structure.
- You can give Operators only the system privileges they need.
- Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
- Custom Fields: These can be renamed by you and used to store information that your business needs.
- Tutorials guide you through basic and advanced operations.
- Complete Audit trail of what actions were taken and by whom.
- Manage support contracts by expiry date and/or number of new Jobs.
- Automatic escalation of Job Priority.
- Transfer of jobs between operators.
- Target completion dates make it easy to see problems are dealt with in time.
- Track hours and cost spent.
- Categorize and Prioritize jobs.
- Maintain customer, contact and Asset/Inventory details. : Track down those problem machines.
- Link files to Helpdesk Jobs - useful for e.g. screen-dumps
- Child Jobs - which must be completed before it is possible to complete the Parent Job.
- Knowledge base makes it easy to find answers.
- Monitor your helpdesk activity, performance and expenditure.
- Most reports are presented as bar charts - easy to understand.
- Reports are in html format making it easy to publish them to your management and/or customers.
System requirements:
- 25 MB Hard disk space, Javascript enabled browser
Version restrictions:
- 45 days trial
Main features:
- Easy to use - minimal training required.
- Adapts to your organization structure.
- You can give Operators only the system privileges they need.
- Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
- Custom Fields: These can be renamed by you and used to store information that your business needs.
- Tutorials guide you through basic and advanced operations.
- Complete Audit trail of what actions were taken and by whom.
- Manage support contracts by expiry date and/or number of new Jobs.
- Automatic escalation of Job Priority.
- Transfer of jobs between operators.
- Target completion dates make it easy to see problems are dealt with in time.
- Track hours and cost spent.
- Categorize and Prioritize jobs.
- Maintain customer, contact and Asset/Inventory details. : Track down those problem machines.
- Link files to Helpdesk Jobs - useful for e.g. screen-dumps
- Child Jobs - which must be completed before it is possible to complete the Parent Job.
- Knowledge base makes it easy to find answers.
- Monitor your helpdesk activity, performance and expenditure.
- Most reports are presented as bar charts - easy to understand.
- Reports are in html format making it easy to publish them to your management and/or customers.
System requirements:
- 25 MB Hard disk space, Javascript enabled browser
Version restrictions:
- 45 days trial
LBE Desktop Helpdesk 4.0.0.177 Screenshot
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LBE Desktop Helpdesk 4.0.0.177 Copyright
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