LBE Desktop Helpdesk 4.0.173

LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses.
Main features:
- Easy to use - minimal training required.
- Adapts to your organization structure.
- You can give Operators only the system privileges they need.
- Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
- Custom Fields: These can be renamed by you and used to store information that your business needs.
- Tutorials guide you through basic and advanced operations.
- Complete Audit trail of what actions were taken and by whom.
- Manage support contracts by expiry date and/or number of new Jobs.
- Automatic escalation of Job Priority.
- Transfer of jobs between operators.
- Target completion dates make it easy to see problems are dealt with in time.
- Track hours and cost spent.
- Categorize and Prioritize jobs.
- Maintain customer, contact and Asset/Inventory details. : Track down those problem machines.
- Link files to Helpdesk Jobs - useful for e.g. screen-dumps
- Child Jobs - which must be completed before it is possible to complete the Parent Job.
- Knowledge base makes it easy to find answers.
- Monitor your helpdesk activity, performance and expenditure.
- Most reports are presented as bar charts - easy to understand.
- Reports are in html format making it easy to publish them to your management and/or customers.