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Lokad Call Center Calculator 2.0.1707.0



 

Lokad Call Center Calculator 2.0.1707.0

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Lokad Call Center Calculator 2.0.1707.0 Ranking & Summary

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User Review: 0 (0 times)
File size: 1.78 MB
Platform: WinXP,Windows2000,Windows2003,Windows Vista S
License: Freeware
Price: $0
Downloads: 361
Date added: 2009-01-17
Publisher: Lokad.com

Lokad Call Center Calculator 2.0.1707.0 description

Lokad Call Center Calculator 2.0.1707.0 offers you a great tool for your business.

Now you don't have to waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.

Major features

  1. You can start optimizing staff levels with Lokad Call Center Calculator.
  2. It helps you to import data from call center applications or from Excel.
  3. Easy 1-click staff optimization report.
  4. Convert call volumes into optimal numbers of operators with Erlang C formula.
  5. Manually adjust staff levels when you know that events will impact your call center activity.
  6. No statistical or mathematical knowledge required.
  7. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.

Requirements: Microsoft .NET Framework 2.0

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