ManageEngine ServiceDesk Plus 7.5

ManageEngine ServiceDesk Plus 7.5 is a web based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base.

ServiceDesk Plus packs all the modules at an affordable price. , easy to use Help Desk and Asset Management software whose features include contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.

Major Features:

1. HelpDesk Management 
   
   • Help Desk
   •  Multi Site Support
   • SLA Management
   • Self-Service Portal
   • Knowledge Base
   • Custom Request Form Templates
   • Scheduler
   
   
2. Asset Management 
   
   • IT Asset & Inventory Management
   • Asset Tracking
   • Software Asset Management
   • Software License Tracking
   • Product Catalog
   • Purchase Order Tracking
   • Contract Management
   
   
3. ITIL Ready
   
   • Incident Management
   • Problem Management
   • Change Management
   • CMDB
   
   
4. Reports  
   
   •  Help Desk Reports
   • Flash Reports
   
   
5. Integrations
   
   • OpManager Integration
   • Applications Manager Integration
   • Crystal Reports Integration
   
   
6. Performance: SDP Performance

Enhancements:

• Help Desk,
• Asset Management,
• ITIL ready Help Desk,
• Purchase Management,
• Contract Management,
• Remote Control

Requirements:

• P III 1Ghz and above,
• 256 MB RAM