Miracle Service 3.7.0

Miracle Service 3.7.0  is a software used to increase the servicing business from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. In addition, you can easily access to data on how the business is performing - information essential for planning, management and staying competitive.

Miracle Service provides all the features you require to support your business at the value and cost you need. It is designed to grow with your business, keep your ongoing costs low and provide the ability to manage your operations at the level you expect.

It provides Customer and Equipment Management information along with Dispatching, Inventory, Invoicing and Reporting. Miracle Service tracks all of your costs and profits to ensure you are getting the most out of your business. Miracle Service ensures you can quickly assess the profitability of your maintenance contracts by site, by contract and by client. It provides reporting on inventory levels to ensure you have the products and material you need on-hand.

Major Benefits:

1. Close more service calls
2. Improve your inventory and parts management
3. Provide superior customer service
4. Access to instant profitability analysis & reporting
5. Quick and efficient service technician scheduling
6. Streamline job tasks and reduce errors
7. Automate preventative maintenance
8. Automate repetitive tasks and reduce paperwork (including meter billing)
9. Quicker invoicing & billing for all service & parts
10. Improve your bottom line!

Major Features:

1. Standard modules
   • Service Calls & Technician Scheduling: It is all about ensuring your technicians are in the right place, at the right time, with the right parts, and that customer expectations are exceeded. Take a service call in seconds! With instant up-to-date client, equipment and service history information at your fingertips and warning lights for preventative maintenance due, warranty, call back, problem alerts and more. (More Service Call details).
   • Inventory & Parts Management: Optimize your parts inventory and makes sure you have the right part for each job. This powerful inventory feature track both serialized and non-serialized inventory with min/max settings, dead stock reporting, alternate suppliers catalogues, superseded items, parts usage reports and much more.
   • Service Contracts: Miracle Service monitors all contracts for you so renewals, updates and cancellations are properly maintained. This automatic organization process eliminates lost revenues and keeps you ahead of the game. (More Service Contract details).
   • Powerful Management Reporting: Quickly generate valuable technician, customer, equipment and service contract profitability analysis. Scrutinize your entire operation. Comes with over 130 Standard Reports to give you the information you need - even send to Microsoft® Excel or Word.
2. Optional modules
   • Accounting Exporter: Don't switch your accounting program! Miracle Service integrates with many standard accounting packages so there is no need to switch programs and retrain staff. Invoices, purchase orders, customer lists, inventory and more are sent from Miracle Service directly to your accounting program. Stay in control by managing when, how and with who's approval, invoices are transferred.
   • QuickBooks® Exporter: Miracle Service is QuickBooks® approved software partner and has been awarded "Silver Developer" status by Intuit® (makers of QuickBooks software). With a one-button export to QuickBooks® accounting software, export: invoices, purchase orders, customer and vendor information, inventory, payment terms, tax group, sales person and more directly to QuickBooks®. .
   • Preventative Maintenance: Automate your preventative maintenance and keep track of which equipment in your service base is due for a PM that is (and isn't) covered by a contract. Plus, when you take a service call with Miracle Service, the dispatcher knows what preventative maintenance is due so it can be scheduled at the same time, increasing efficiency and customer satisfaction.
   • Period Billing: Period Billings are as simple as selecting the date to invoice and all relevant contracts that require your attention appear.
   • Automated Invoicing: Make your month-end easier by automatically sending out invoices to your customers exactly how they want to receive them. Identify each customer's preferred method of receiving invoices: e-mail, fax or mail. When batch invoices are generated in Miracle Service the preferred method of sending the invoice is defaulted and the invoices are automatically sent using that method.
   • Meter Enhancement:
     
   • • Used for metered contracts for copiers, medical equipment or others with cycle meters. It handles an unlimited number of meters and levels of charges (cost per click) on the equipment. Even track meter reading on service calls.
     • However, you can really boost efficiency even further when the Meter Enhancement is used in conjunction with the Miracle Service Customer Web Portal. Customers can then enter their own meter readings directly. .
   • Multiple Warehouse: Manage an unlimited number of warehouse and truck stock. Reduce your inventory carrying costs by integrating inventory data across multiple locations and see parts usage for each technician's vehicle stock.
   • MapPoint® Link: See routing and directions to easily plan service calls. .
3. Remote modules
   • Customer Web Portal: Allow customers to contact you whenever they require. They can open service calls, order parts, view jobs, enter meter readings, review invoices and access these services anytime through the web - all without needing to wait for an available person to take the call. This speeds the information flow between you and your customer providing them with a higher level of service and freeing your time to manage the response to your customers ensuring they get the best service available. .
   • Technician Web Portal: Share your Miracle Service information with your field service technicians by providing them with remote access with the Technician Web Portal. This can greatly enhance efficiency by reducing your time to invoice and increasing the accuracy and timeliness of your information. This positions you to make better decisions throughout the working day that will add up to big cost savings. You can save technician time, fuel costs and your business reputation. Learn more. .
   • Wireless Technician Portal: Miracle Service offers Windows Mobile® and Blackberry® access, letting your technicians log in to Miracle Service, no matter where they are. They can view equipment service history, access their job list, update task tickets and print work order tickets. .

• Integration to Technician Web Portal,
  
• Integration to Customer Web Portal,
  
• Mileage Tracking,
  
• Expense Tracking,
  
• Project Sales Order Processing
  

Requirements:

1. Server
   • Pentium III Processor 900 Mhz or greater
   • Minimum 256 MB RAM (512MB Recommended)
   • Microsoft Windows NT 4 (SP6), 2000, 2003, XP Pro or Vista
   • Note: 64 bit processor computers are currently not supported
2. Client
   • Pentium II Processor 500MHz or greater
   • Minimum 256 MB RAM (512MB Recommended)
   • Microsoft Windows 2000, XP Pro or Vista
   • Note: 64 bit processor computers are currently not supported
3. Network
   • Any Windows compatible network
   • Report Modifications. Reports can be created/modified with Microsoft Access
   • Technician Short Message Service Module (Optional): Internet access and e-mail
   • Note:
   • • It is recommended 10mbps Ethernet adapters for small networked installations and 100mbps for sites with a heavy workload.
     • While these are the minimum requirements, as with any software application, the faster the computer and the more memory it has, the faster the software will run.
     • The number of concurrent users and/or the amount of data your business gathers define workload.
     • Nexent Innovations cannot support any operating system issues relating to usage, network errors, disk errors or hardware issues

WareSeeker Editor