New Tool Kit to Achieve Global IT Service Management Certification

The Art of Service has released the latest version of the ISO/IEC 20000 Tool Kit, helping you to achieve ISO/IEC 20000 certification

Already an ITIL and ISO/IEC 20000 education market leader, The Art of Service has strengthened its position in the IT Service Management (ITSM) market by releasing the ISO/IEC 20000 Tool Kit enabling you to achieve certification against the best practice standard.


ISO/IEC 20000 replaced the world renowned British Standard BS 15000 in 2005 and has established itself as the premier international best practice standard for ITSM. Currently many organizations in numerous industries around the world are certified to ISO/IEC 20000. Now You can demonstrate that your IT Service Management initiatives meet the internationally accepted highest standards through an ISO/IEC 20000 assessment and certification process.

ISO/IEC 20000 was developed in order to meet the needs of the international IT services market and to provide a common understanding of the management of IT services worldwide. The standard comprises two parts: a Code of Practice and a Specification, and it is the latter that certification is offered against. ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes. There is clear evidence that achieving certification against the standard delivers real value -- whether it is demonstrating in-house quality or enabling the selection of suitable external partners; particularly significant with more IT services being outsourced.

The Art of Service is proud to lead the international ISO/IEC 20000 services market while promoting the principles of IT Service Management best practice -- an increasingly important discipline in the modern business world. We have been at the forefront of ISO/IEC 20000 adoptions, and now that we are able to offer an extensive ISO/IEC 20000 Tool Kit, it shows our commitment in following the exacting standards for competency and impartiality laid down in the ISO standards. We now hope more and more organizations follow the similarly high standards afforded by ISO/IEC 20000 certification.

31 Plus 19 Bonus New Special Documents

Many organizations are looking to implement and become certified with the ISO/IEC 20000 Standard as a way to improve the structure and quality of their business.

Below you will find some of the contents of ISO/IEC 20000 Toolkit.

The Toolkit is designed to answer a lot of the questions about ISO/IEC 20000 and provide you with useful guides, templates and essential assessments.

The assessments and supporting documents will help you identify the areas within your organization that require the most activity in terms of change and improvement.

Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ISO/IEC 20000 implementation.

The additional information will enable you to improve your organizations knowledge base.


 

Step 1

Start by reviewing the PowerPoint presentations in the following order:

1. ISO/IEC 20000 Intro Presentation.
2. ISO/IEC 20000
3. ISO IEC 20000 Presentation Chapters 6-10
4. Management Commitment & Co-ordination Presentation

These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within the ISO/IEC 20000 standard. They can also be used as the basis for management presentations or when making a formal business case for ISO/IEC 20000 implementation. Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here.
 

Step 2

If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now.  

Below is an itemized list of the supporting documents and resources for easy reference.  You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation.


ISO/IEC 20000 Intro Presentation.

1. ISO 20000 Easy Explanation Fact Sheet
2. Bonus files
3. Scoping Example - Tata Communications Attains ISO 20000 and 27001 Certifications for Managed Services and Data Centers
4. Program Overviews
5. ISO 20000 FAQ"s

ISO/IEC 20000

1. Terms and Definitions and acronyms
2. ISO 9000
3. ISO 27000
4. ISO 20000 Easy Explanation Fact Sheet
5. COBIT
6. Six Sigma
7. ITIL V3
8. Scoping Example - Tata Communications Attains ISO 20000 and 27001 Certifications for Managed Services and Data Centers
9. ISO 20000 Presentation Chapters 6 -10

 

ISO IEC 20000 Presentation Chapters 6-10

1. ISO 27000

Management Commitment & Co-ordination Presentation

1. Mapping Responsibilities
2. ISO 20000 Sample Outsourcing Agreement
3. Example Communication Plan Content List
4. Metrics and  Reports
5. Building a Business Case

Step 3. – Where to go from here

Alternatively, continue by working through the Process summary sheets - including mindmaps and the Example assessments with the focus on your organization.  This will help you ascertain the ISO.IEC 20000 maturity for your organization.  You will able to identify gaps and areas of attention and/or improvement.

The supporting documents and resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to ISO/IEC 20000.