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NorseSupport Ranking & Summary

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User Review: 0 (0 times)
File size: 1.75 MB
Platform: Windows All
License: Demo
Price: $199
Downloads: 718
Date added: 2007-11-05
Publisher: HCData

NorseSupport description

Will benefit all companies that need to provide support, installation or training. NorseSupport is a powerful support solution that increases the value for customers and the support service. You will save a lot of time, your customer will save a lot of time and both of you will have less frustrations and annoyances which will result in a much better work day. It will create more pleased customers and increase their trust to you as a support function.
NorseSupport benefits all companies that need to provide support, installation or training. In training situations you even have the opportunity to draw to the customers screen yourself.
For customers who want to pay attention and learn while you do your magic, NorseSupport will increase the quality of communication between you and your customer and discussion possibilities. This thing will make it easier to satisfy even the most demanding clients.
Main features:
- Online status: The possibility of showing whether the technician is online or not directly in the client.
- File Transfer: Easy file transfer using the clipboard the way you are used to from Windows Explorer. Copy/Paste (Ctrl-Alt-C, Ctrl-V).
- Text Chat: Clipboard transfer (Text, RTF, HTML, pictures).
- Scalable viewer: Scalable viewer that especially comes in handy when dealing with clients with high resolution.
- System Information: Easy access to all the information you need about the computer hardware/network/software and currently logged on user.
- Drawing-board: Draw directly to the clients screen. This is especially useful for training.
- Sound signal: Get your customers attention by sending sound signals to the client.
- Custom design of the remote client module: Design the client module yourself with your company logo and with unlimited remote sessions.
- Auto-reconnect: Auto-reconnect in case of internet connection failure.
System requirements:
- Microsoft .NET Framework 2.0
NOTE: Free for personal use, so you need to purchase it when you want to use the product within your company.

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