Phipe Free

Phipe Free is an automatic dialer for Skype. It is packaged as a highly customizable desktop application that integrates your CRM with Skype. It retrieves a list of numbers corresponding to any kind of object from your CRM based on criteria you define, gets a list of numbers corresponding to those objects and then lets you schedule the calling in any way you want. And if you don't want to use a CRM, do not worry! Phipe even accepts plain-text CSV files in lieu of a CRM.

Phipe is an affordable and effective communication tool for those operating a contact center, running a lead generation program with geographically distributed home based telemarketing executives, administering inbound calls for customer service management or requiring a solution to broadcast their services to a wide audience.

Introducing Free Phipe, a complete solution for all your Outbound Contact Center requirements. Phipe is a standalone desktop dialer which is integrated with Skype, Skype being the most used free VoIP solution requires such a utility that can automate your calling process and Phipe does it all. We offer a fully featured dialing solution to automate your calling process, absolutely free of cost! In addition, Phipe does not require any major hardware setup. There are NO PBX systems and NO landlines required. All you need is a PC or Laptop, a Headset and our free desktop dialer.
Phipe also offers some very easy to use & supportive features. The users can add their specific comments while remaining on call, create call dispositions, view or update contact information, create do not call lists, lets you schedule the call and many more.

Outbound Dialer
It is a very tedious job to manually manage and call hundreds of leads or prospects and track information pertaining to every such call. Add to that the need to monitor call quality and track productivity. Sounds like a tough job? Not with Enterprise Phipe, the Call Center Dialer for Skype. Phipe is a preview dialing technology that runs on top of Skype and offers a multi-feature call center software that automates dialing for outbound campaigns among multiple agents. Phipe offers a complete outbound campaign management and automatic dialing functionality for efficiently generating sales leads campaigns, mortgage or fund raising processes, surveys, etc.
Phipe also comes with numerous features that set it apart from various other software dialers. Its comprehensive functionalities include multiple campaign management, dialing to multiple countries in a single campaign, an inbuilt CRM for maintaining customer data and acquiring fresh information easily and efficiently while on call with the customer and quality monitoring with a web-based reporting tool leading to an increased productivity.

Other features to look for:

• Do Not Call (DNC) list management
• Inbuilt CRM (Customer Relationship Management)
• Automatic call skipping
• Automatic scheduling of skipped or unanswered calls
• Call distribution among multiple, globally distributed agents
• Set pre-defined call dispositions
• Add telemarketing scripts to your campaigns and make them visible to all your agents
• Seamless and silent call recording
• Web-based reporting tool

Inbound ACD
If you have ever wished for an inbound call handling system that could distribute calls to your agents irrespective of where they are located around the globe, Enterprise Phipe's Inbound ACD feature makes your wish come true! Now, you can truly forget about restricting your agents to one corner of the globe - Enterprise Phipe's Inbound ACD provides you with a complete solution that manages all your incoming calls by smartly distributing them among the currently logged in agents. No matter where they are, your agents can receive and attend to incoming calls almost as if they are in the same office space!
Phipe's Inbound ACD comes with comprehensive functionalities including the ability to accept and transfer multiple calls at the same time and display customer's details with every call, an inbuilt CRM for maintaining customer data, the capability to seamlessly record calls and many more features that give you full control and enhanced productivity over all your inbound campaigns.

Other features to look for:

• Display customer data and provision to edit existing details
• Provision to extract customer data from existing records
• Add telemarketing scripts to your campaigns and make them visible to all your agents
• Add call comments
• Monitor call quality
• Web-based reporting tool

Voice Broadcasting
Enterprise Phipe voice broadcasting feature let you reach your customers with a pre recorded message. Broadcast your messages to hundreds or thousands of your customers without any manual assistants.

The benefits of Voice Broadcasting:

• Reach your customers, clients with a pre recorded message and make them aware about your services.
• Increase your direct sales by announcing updates, sales, discounts information about your services, etc over phone with a prerecorded message and can also request an action from the contacted individuals (by providing them with your contact details, direct them to your websites etc).
• Help you generate more business by advertising about your product or services to thousands at a go and almost triple the response rate from your customers or prospects.
• Can work as automated notification or alert system.
• No manual assistant required.
• Consistent & effective way to deliver messages to your customers or contacts. It being a digitally recorded message, leaves no chance of variation in the delivered messa

Major Features:

1. 3rd Party CRM: Free Phipe is integrated with Sales Force CRM.
2. Accepts CSV files: Phipe accepts Leads in CSV file format.
3. Sales Force: Connects to your sales force login to dial out numbers, display customer details, add call comments, view call history, etc.
4. - Do Not Call List
5. Specify a DNC (do not call) list that is global (valid for all campaigns) or local (valid just for the campaign).
6. Call Comments: Select call comments after completing a call for later review.
7. Call Logs: View or Download your call reports.
8. Customer Details: Real-time screen pop-ups outline details of the customer for all outbound calls.
9. Customized Dispositions: Offer custom "call results" or dispositions to your agents that are specific to each calling campaign.
10. Help Panel: Free Phipe has an embedded help panel that will guide you through the complete calling process.
11. Call Comments: Select call comments after completing a call for later review.

Requirements: .NET Framework 2.0

 WareSeeker Editor