Polar Help Desk is a web based solution that will help you organize support department.

With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

It is based on ITIL, set of best practice, drawn from the public and private sectors internationally.

Features of "Polar Help Desk":

Incident Management
· Register Incidents
· Track Incidents
· Templates
· Search and Advanced Search
· Email Notifications
· Complete History Tracking
· Incident routing and assignment
· Priorities
· Internal Notes

Organize Your Team
· Roles
· Groups

Email Automation
· Convert incoming emails to Incidents
· Multiple Email Automation Modes
· Register new users automatically
· Blocking email addresses

Knowledge Base
· Integration with Incidents
· WYSIWYG editor
· Easily publish your MS Word documents to KB
· MSDN look-a-like table of contents

Reports
· Real Time
· Charting

Language Management
· Use your own language for Help Desk interface
· Set the default language for any Business Unit or any user


Requirements:

· Microsoft .NET Framework Version 1.1
· Microsoft SQL Server 2000 or MSDE
· Microsoft Internet Explorer 6.0 or better