ProcessWorx CMDB 1.5.0204

ProcessWorx CMDB 1.5.0204 is a tool which supports a foundation for IT organizations to enhance their core operational processes. It helps IT organizations establish higher levels of service delivery, support and increase customer satisfaction by establishing a standard, centralized information repository through a Configuration Management Database (CMDB).

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

Major Features:

1. Record and maintain CI attributes & IT service dependencies
2. Establish & track CI ownership and accountability
3. Track CIs by type, owner, dept., environment, status and vendor
4. Establish relationships within and between IT services and CIs
5. Maintain data integrity through audit tracking & change logs
6. Determine CI status, generate compliance reports
7. Link CIs to specific documentation including policies, processes, procedures and supporting reference materials
8. Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
9. Custom reports, record duplication and data export functions
10. Dynamically update IT Service and CI relationships
11. Track inactive, non-standard and/or non-complaint CIs
12. Copy and export CI data and related reports
13. Generate business-specific IT Service Catalog with pricing
14. Import, export and dynamically update CI information
15. Include demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:
    • Configuration Management Policy Template / Example
    • Configuration Management Process Overview / Example
    • Multiple Configuration Management Procedure Examples

Enhancements:

• Export
• Import
• Docu-Link
• Network Version
  

Requirements:

• Microsoft Office
• Adobe Reader