Public Folder HelpDesk for Outlook 10.1

Public Folder HelpDesk for Outlook 10.1 offers you a professional program that can help you create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.

Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

Extensive documentation: many video demonstrations and downloadable manual and slideshow online. .

Major Features:

1. Can be installed in a shared mailbox instead of a public folder.
2. Mailbox monitoring – manual or automatic conversion of incoming e-mails into helpdesk tickets, complete with richtext, screenshots and attached files.
3. The PF HelpDesk ticket can be customized after your needs
4. FAQ answers are easily created and added to ticket.
5. PF HelpDesk Ticket
6. Ticket retrieval also from an online form (.xml files).
7. Ticket history saved chronologically in ticket body or/and in subfolders.
8. Open tickets are stored both in Outlook and in an Access or SQL Server database.
9. Automatic e-mail notifications.
   
10. Create Outlook Tasks from tickets and vice versa
11. Supports ITIL
    
12. Compatible with Microsoft Vista® and Office 2007®*

Enhancements:

• Auto-add of callers,
• Mass-emailing,
• Auto-assign of Responsible,
• Create tickets out of Outlook Tasks and Appointments

Requirements: Exchange Server 5.5 or later

WareSeeker Editor