Request Tracker 3.2

Request Tracker 3.2

This is a system that helps you store and recall information about customers, which would be an ideal solution for anyone who works in any type of call center.

The systems aims at keeping an eye on the name of customer who requests, the content of their request, what was done to address the request, who handled the request and how much time it took them. If the customer has to pay for his/her request that you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker possess an easy- to -use interface - one screen that records all important information about a certain customer's request. Extensive search capabilities allow you to use the programs database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Moreover, there is another function of system to complete online documentation.

Major Features:

1. Store and recall information about customers

2. Track the name of customer who requests, the content of their request, what was done to address the request, who handled the request and how much time it took them

3. Allow you to calculate charges, print bills and track payments.

4. Easy- to -use interface

5. Identify similar problems or requests that were handled in the past

Enhancements: Help file changes for Windows Vista.

Requirements:

1. Windows 95 or higher

2. 10 Mb disk space or above

WareSeeker Editor