Sky Blue Support Helpdesk 1.01

Sky Blue Support Help Desk Software (SBS) is a flexible and powerful Help Desk solution that puts you in control of your customer support needs. SBS uses the very latest technologies, to provide you with an efficient and easy to use Customer Relations Management Tool.

Sky Blue Support is:
Compatible with Windows XP, 2000 and Server 2003.
Easy to setup with a step-by-step wizard.
Simple to use with an intuitive tabbed document interface.
Scalable - SBS is equally at home running 5 users on SQL Express (free) as it is running 60+ users on a dedicated server.
Responsive - benchmark tests show 2000 customers calls including full data can be loaded in less that a second.

Sky Blue Support will:
Increase customer satisfaction by speeding up your call centre staff.
Reduce support call numbers by enabling you to highlight problem areas before they occur.
Improve efficiency.
Improve team collaboration.
Save time and money.

Sky Blue Support features:
Comprehensive call and customer queues including flexible search features.
Knowledge base.
SLA and severity level tracking.
Fully configurable system options.
Report builder.
Call statistics.
Configurable call and customer features.