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Tele-Support HelpDesk 3.2.1



 

Tele-Support HelpDesk 3.2.1

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Tele-Support HelpDesk 3.2.1 Ranking & Summary

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User Review: 0 (0 times)
File size: 52.9MB
Platform: Windows 2003,Windows XP,Windows 2000,Windows
License: Shareware
Price: $1495.00
Downloads: 843
Date added: 2007-08-01
Publisher: Resource Dynamics

Tele-Support HelpDesk 3.2.1 description

For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! or GoldMine contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.

Version 3.2 Features
Inquiry Tracking
Every call is tracked from initial inquiry to problem resolution. Inquiry history makes it easy to reopen an already closed inquiry. HelpDesk can detect if the inquirys subject already exists and eliminate duplication and additional effort by your support staff. Quick find feature speeds contact look-up. Open inquiries stay on screen until finished. System tracks number of inquiries opened and closed each day.

Real Time Call Forwarding
Inquiries can be forwarded to any operator or department. If forwarded to a department, the inquiry is opened on the workstation for next available operator, ready for them to pick up the phone and handle the situation or problem. Referral system tracks who is logged on. Callbacks to be scheduled for any date, time, and staff member. Calls can be assigned on a next available basis. Referrals can automatically notify the receiving staff member via email for easy notification of staff not logged into HelpDesk

Spell Checking.
Were adding a full featured spell checker that can be used in sending your HTML formatted emails. Eventually, it will be available for use in Hot Tips, Known Issues, and Notepads.

Sticky Notes
This gives you the ability to attach a sticky note to an inquiry, easily flagging the inquiry with a special message for others to see.

This demo evaluation activation code is:9P9A-6NEP-4E6R-4RT6

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