Voicent Agent Dialer 6.3.2

AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through Skype, a VOIP service provider that has more than 100 million active users. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable.
Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent. AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number, if it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up; if it is answered by a live person, it connects the call to an agent automatically.
In semi automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls.
Predictive Dialing Key Features include no telephony hardware or phone line required. Calls are made through Skype. Agent can work remotely, such as at home. Screen popup contains all information about the current call. Skip answering machines or leave message automatically.
Record phone conversation. Save notes about the phone call. Agent call report. Support multiple phone lines and multiple agents Semi-automatic Dialing Key features include, dial a phone number, transfer the call to another number, play a pre recorded message, record the conversation, all by the press of a key. General features include easy to use spreadsheeting, do not call scrubber, import and export call list.

Major Features:

1. Dial a phone number at the press of a key and connect to the live person on the line
2. Play a pre-recorded message by clicking on the message button. Speak to the recipient or to play a pre-recorded voice message
3. Transfer call to another phone number to let someone else to continue the conversation while you can move on with your call list
4. Play audio message
5. Leave a pre-recorded voice message for answering machines
6. Record phone conversations partially or entirely
7. Install multiple pre-recorded messages
8. Skip calls by selecting a different row
9. Spreadsheet editing: add/remove row and column
10. Do-not-call scrubber
11. Import call list
12. Export call list
13. Copy-paste call list
14. Type in notes for the phone call

Enhancements

• This release supports phone calls over the internet (VOIP) through SKYPE.
• On Windows XP, the software supports both modem dialing and Skype internet dialing.
• On Vista, it only supports Skype internet dialing.

Requirements:

• Voice modem
• Internet connection