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Voicent Agent Dialer 7.0.2


Voicent Agent Dialer 7.0.2

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Voicent Agent Dialer 7.0.2 Ranking & Summary

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User Review: 0 (0 times)
File size: 288 KB
Platform: Windows 2K / XP / 2003 / Vista / 2008
License: Demo
Price: USD 499.00
Downloads: 303
Date added: 2009-07-15

Voicent Agent Dialer 7.0.2 description

Voicent Agent Dialer 7.0.2 offers users a full-featured predictive dialer and a semi-automatic dialer combined system.

In semi-automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls.

AgentDialer is easy-to-use and requires almost no time to learn. Just enter your call list, or import a call list file, or copy-paste from other programs, and you are ready to go.

  • Improve productivity by rapid phone dialing
  • Reduce boredom by playing pre-recorded messages
  • Easy-to-use system to save you time.
  • Improve your bottom line

Major Features:

  1. Predictive Dialing
    • No telephony hardware or phone line required - Calls through VOIP
    • Agent can work remotely, such as at home
    • Screen popup contains all information about the current call
    • Skip answering machines or leave message automatically
    • Record phone conversation
    • Save notes about the phone call
    • Call report about agent time spent on the phone vs. idle etc
    • Support multiple phone lines and multiple agents
  2. Semi-automatic Dialing
    • Dial the current phone number at the press of a key
    • Transfer the current call to another number
    • Transfer the call even with the same phone line
    • Play a pre-recorded message by clicking on the message button
    • Install multiple pre-recorded messages
    • Record the whole/partial phone conversation
    • Skip calls by selecting a different row
  3. General
    • Combined predictive dialer and semi-automatic dialer
    • VOIP support through Skype
    • Agent can work remotely, such as at home
    • Spreadsheet editing: add/remove row and column
    • Do-not-call scrubber
    • Import call list
    • Export call list
    • Copy-paste call list
    • Type in notes for the phone call

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