Voicent Agent Dialer 7.0.2

Voicent Agent Dialer 7.0.2 offers users a full-featured predictive dialer and a semi-automatic dialer combined system.

In semi-automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls.

AgentDialer is easy-to-use and requires almost no time to learn. Just enter your call list, or import a call list file, or copy-paste from other programs, and you are ready to go.

• Improve productivity by rapid phone dialing
• Reduce boredom by playing pre-recorded messages
• Easy-to-use system to save you time.
• Improve your bottom line

Major Features:

1. Predictive Dialing
   • No telephony hardware or phone line required - Calls through VOIP
   • Agent can work remotely, such as at home
   • Screen popup contains all information about the current call
   • Skip answering machines or leave message automatically
   • Record phone conversation
   • Save notes about the phone call
   • Call report about agent time spent on the phone vs. idle etc
   • Support multiple phone lines and multiple agents
2. Semi-automatic Dialing
   • Dial the current phone number at the press of a key
   • Transfer the current call to another number
   • Transfer the call even with the same phone line
   • Play a pre-recorded message by clicking on the message button
   • Install multiple pre-recorded messages
   • Record the whole/partial phone conversation
   • Skip calls by selecting a different row
3. General
   • Combined predictive dialer and semi-automatic dialer
   • VOIP support through Skype
   • Agent can work remotely, such as at home
   • Spreadsheet editing: add/remove row and column
   • Do-not-call scrubber
   • Import call list
   • Export call list
   • Copy-paste call list
   • Type in notes for the phone call