Voicent Agent Dialer 8.3.3
Voicent Agent Dialer 8.3.3 Ranking & Summary
Voicent Agent Dialer 8.3.3 description
Voicent Agent Dialer 8.3.3 is considered as a professional and useful dialer software which dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers.When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
Predictive dialing was invented to eliminate wasted time in telephone work.Typically, if a person manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person.Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue.
- Easy to use - download and setup this predictive dialer in less than 20 minutes
- Uses VoIP internet dialing services or your company's PBX system. No need for telephony hardware
- In predictive dialing mode, connect with agent only when live person answers
- In predictive dialing mode, automatically leave voice messages on answering machines or quickly skip them
- In predictive dialing mode, automatically skips busy lines, no answer lines and disconnected lines
- In predictive dialing mode, sends calling information to Agent's computer with screen pop
- Agent can work anywhere as long as there is internet connection
- Call report for campaign stats and agent activities
- Record call by agent or force recording by campaign
- Extensive interface for system integration (for developers)
- Integrate with any Window based software like SQL database and SugarCRM, Salesforce.com
- Automatic monitoring and management of regulatory compliance for dropped-call rates (requires separate Call Center Manager product)
- "Whisper Coaching" capabilities for fast and highly effective training of new agents (requires separate Call Center Manager product)
- Windows 2000/XP/2003/2008/Vista/Win7
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