Voicent IVR Studio 6.4.1
Voicent IVR Studio 6.4.1 Ranking & Summary
Voicent IVR Studio 6.4.1 description
Voicent IVR Studio 6.4.1 is designed to deliver a high quality caller experience for any organization by simplifying business integration and increasing flexibility. IVR Studio ensures professional and interactive communication with your callers and quicker resolution of issues.
Based on internet standard, Voicent IVR Studio is open and extensible, and it allows customers to integration with existing website and incorporate custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique customer business needs.
Ideal inbound & Outbound IVR solution for your business or organization
Allow callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an agent
- Reach the right agent
Automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call
- 24/7 customer ser
Enable your customers to get the information they need, when they need it. Your Voicent IVR application is working even when you’re not, or it can transfer calls to your cell phone.
- Automated Outbound IVR
Fully integrated with Voicent BroadcastByPhone Autodialer. Fully automated interactive outbound call applications to generate sales leads and keep in touch with your customers.
IVR Solution Business Benefits
- Immediate ROI and Lower TCO.
A fully-owned solution and perpetual license. No month fee, no per call charge (except from your phone company)
- Quick Deployment
Download the software, build your application, and click a button to deploy to any PC
- Flexible and powerful
Deployed in your own operating environment, it is easier to integrate with other applications, such as your customer relationship database or website
1. Point-and-click call flow design
2. Deployed on any PC with Windows 2000/2003/XP/Vista
3. Transfer call to any phone, such as your cell phone
4. Interactive touch tone response
5. Speech command response
6. Automatically convert text to speech
7. Easy integration with your website
8. Fully integrated with Voicent BroadcastByPhone autodiale
9. (Developer feature) Integrate with any program through Java
10. Support skype or voice modems for making calls
11. Support single phone line or multiple phone lines
12. Natural Text-to-speech engine for playing any text over the phone
13. (Requires Voicent TelephonyCRM) Answer call with different IVR application based on caller ID.
Enhancements: Major release
- Windows 2000
- Windows X
- Voice modem
- WareSeeker Editor
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