The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- LDAP (Lightweight Directory)
- Microsoft Active Directory

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

System Requirements: Windows 2000 Server or later, Mac OS X 10.4 or later, Linux, or Solaris : Java 5, Standard Edition

System Requirements: - Added: Introduced the Web Help Desk Lite Edition - Added: Trial mode now supports real-time toggling between "Lite" and "Pro" editions. - Added: Help Desk Software Integration with: Windows Remote Desktop, Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite