Web Help Desk Software - Free Ed. (.dmg) 9.1.24
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Web Help Desk Software - Free Ed. (.dmg) 9.1.24 Ranking & Summary
User Review:
8 (1 times)
File size:
54.00 MB
Platform:
Mac OS X,Mac OS X 10.4,Mac OS X 10.5
License:
Freeware
Price:
$0.00
Downloads:
63
Date added:
2009-08-21
Publisher:
MacsDesign Studio
Web Help Desk Software - Free Ed. (.dmg) 9.1.24 description
No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Free Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- LDAP / Active Directory Synchronization
- Knowledge-base Management
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Reporting Included
Free Help Desk Software Integration:
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
The Web Help Desk Software - Free Edition: All of the features, none of the hassles.
System Requirements: Java 5 Standard Edition
Enhancements: Free help desk software for Mac OS X - Free Web Help Desk Lite Edition
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