xtelsio CTI Client 2.2.026

xtelsio CTI Client 2.2.026 is created to help you control your phone communication simply by mouse click. Everything what you still need for it, is a TAPI-capable phone or PBX system, an Asterisk PBX or in simplest case a modem. +++ You can integrate your existing address information, for example the contacts of Outlook, ACT! and Lotus Notes, CSV files, Access databases (via ODBC) or you can read in LDAP directories. If a contact was found for an incoming call, you can open it in the original application (for example ACT! or Outlook) with one mouse click.

+++ xtelsio CTI Client offers an integrated TAPI connector for Skype - also accessible by other TAPI applications. +++ You can install and activate an Outlook PlugIn for more comfortable call handling. +++ You can integrate an ActiveX Control in Access forms or other applications. +++ Its possible to dial telephone numbers from within other applications by hotkey or mouse click, to search telephone numbers in other applications, to transfer telephone numbers or record IDs into other applications, to create Word documents with address data, to set call appointments, to enter call notes and some more.

• Imagine: Your telephone rings and you see the name of the caller and all contact info and notes on your screen — you answer the call with a mouse click — you enter some call notes, later also visible for others in your team — and, at end of conversation, a call journal entry is created.
• Imagine: You simply click on a phone number in an email, on a web page or a data form (with the middle mouse key) — a small popup-dial-menu displays the number again — and, with a second mouse click, you can dial it.
• Imagine: Your telephone rings — a control-sequence transfers the caller or record ID to another (non-TAPI) application and starts application-specific caller ID processing.
  

These are only three examples of CTI (computer telephony integration), supported by xtelsio. 

Major Functions:

1. Telephony Functions
   • Telephone Control
   • Integration of TAPI-capable phones / PBX'
   • Connectors for:
   • • Asterisk PBX'
     • Idefisk (IAX Client)
     • Snom and Aastra phones
     • Skype
   • Dialling from other applications
   • • by Hotkey
     • by mouse click
     • by URL
2. Data Connectors
   • Outlook
   • Lotus Notes
   • Access databases, ODBC
   • ACT! Contact Manager
   • combit address manager
   • cobra Adress PLUS
   • CAO-Faktura
   • Text files
   • Quick search
3. Other Functions
   • Call Notes
   • E-Mail
   • Appointments
   • Phone Book CDs
   • SMS or Fax applications
   • Interworking (e.g., control of other applications)
4. Special Configurations
   • Team Work
   • • Shared Address Data
     • Shared Notes
     • Monitor the phone status of internal extensions (free/busy)
   • Network Installation

Major Features:

1. Telephony      
   • TAPI (Dial, Drop)    
   • TAPI (Answer, Consultation, Transfer, Toggle, Conference, Hold, Display Output)    
   • TAPI (Callback, Call Forwarding, Do-Not-Disturb)    
   • Redial    
   • CAPI Driver    
   • Voice Recording (if you phone by ISDN card and Headset)    
   • Multiline    
   • Connector for telsio CTI Server    
   • TAPI Connector (TAPI Driver)    
   • Skype TAPI Driver    
   • SIP-Phone    
   • Driver for Asterisk PB    
   • Driver for snom phones    
   • Active Control    
   • Outlook Add-In    
2. LCR (DE only)    
   • LCR Update  
3. Data Connectors      
   • Tet Files (*.csv, *.tt)    
   • Load Tet Files from Web Server (HTTP)    
   • Load Tet Files from File Server    
   • Outlook    
   • ODBC (Databases with ODBC Driver)    
   • Lotus Notes (via ODBC Driver)    
   • ACT!    
   • combit address manager Contacts (only read access)    
   • cobra Adress PLUS Contacts (only read access)    
   • LDAP Data Sources (only read access)    
   • Limit of Records (Maimum Entries)
   • Maimum Number of Telephone Books
   • Data Import    
   • Data Import via Clipboard    
4. Data Form      
   • Individual Adaptation of the Data Forms    
5. Journal      
   • Maximum Entries per Day
   • Log Calls in Outlook Journal    
6. Appointments      
   • Maximum Number of active Appointments
7. E-Mail (Send via default e-mail client)    
8. Speed Dial    
   • Monitor Bar    
   • Maimum Number of State LEDs
9. Call Notes    
   • Document Hyperlinks in Call Notes    
   • Linked Notes (e.g. Outlook Memo Field)    
10. Interworking      
    • Dial from out of other applications by Hotkey (The lite version is limited to 20 Actions per day.)
    • OCR Dial by middle Mause Key    
    • Dial from out of other applications by TAPI-Connector    
    • Dial by URL    
    • Dial by Numeric Key Pad    
    • Control of Other Applications (Transfer Phone Number)    
    • Word Document Templates    
11. Create Setup    
12. Search in Telephone Book      
    • Name, First Name    
    • Company, Phone Number, Group, ID, Search Filter, Full Tet, MultiField