123 Live Help Chat Server Software 4.0

123 Live Help Chat Server Software 4.0 is a useful tool. The Customer panel remains web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions: Operator Statistics Added,Offline Message Management Optimized,Valuable Customer Recognition, Search Function Upgraded.

123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.

Major Features:

1. Live chat/ Real-time Text Chat: 123 Live Help java server enables instant chat between customer and live supporter.
2. Web-based Client- flash chat client: 123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users don't need to download any plug-in application to chat directly with staff.
3. One to One Chat: (potential) Customers may chat directly with live supporter on one-to-one base.
4. Proactive Chat Invitation: Staff may monitor the webpage(s) and proactively invite visitors to offer help.
5. Visitors Waiting in Queue: Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they've waited.
6. Chat Transfer: A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer.
7. Canned Answers: Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers.
8. Auto-detect Customer Language and display interface language.
9. Member or Guest: Visitors can choose to directly chat as guest, or register to keep his identity.
10. Multiple Chat Requests: One staff chatting with multiple people at once is supported.
11. Also, multiple staff members are supported.
12. Push URL: Push web pages to the visitor.
13. Custom UI: Customizable client interface (with extra charge, and for the End Customer Panel only, not for the Operator Panel nor the Admin Panel ), and some neat GUI as default skins.
14. Chat Log will be Sent to Email: The transcripts will be sent to customer's email when the conversation is done.
15. Ask a Question Instantly: Customer may fill in a question in the login panel to enter room with a question being prompted.
16. Integrate External Database: 123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.
17. Video Module: Staff and customers talk face to face.
18. Auto-detect User Details: Auto-detect extensive visitors information including IP address and country, display summary in staff window.
19. Backend Monitor: Admin has overall power to monitor all the live chat conversation.
20. Sound Notification: Sounds will be played on client login.
21. Department Management: Department or channel can be added or removed, with this feature, you can even serve multiple websites at the same time.
22. Account Management: Admin and staff management.
23. Search Transcripts, Fast and Handy: History are perfectly kept in 123 Live Help and can be searched by date range or even by keyword.
24. Remarks of Customers: Staff may write memo for any particular customer, and it will be kept for future reference and can be searched.
25. Staff Rating: With the rating system of 123 Live Help, clients may vote for staff members and the rating is shown in staff panel.( admin can view staff rating, too, which helps you better manage your online customer support team.)
26. Easy-to-use: User friendly interface.