123 Live Help Chat Server Software 4.1

123 Live Help Chat Server Software 4.1 a web-based live support software, it enables e-business websites to offer online call-center to visitors.

With the 123-live-help (V_4.1), The Customer panel remains web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions: Operator Statistics Added,Offline Message Management Optimized,Valuable Customer Recognition, Search Function Upgraded.
123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.

Major Features:

1. Advertisement module gives your product more opportunities to be learned by your customers
2. Remote controller of 123livehelp via MSN
3. A remote controller and monitor of the live chat conversation
4. Proactive Chat Invitations:The staff member can monitor a website and invite a visitor from certain webpage to chat to up-sell product or offer help. The visitors wont have to click any chat button on the webpage. Whats more, the invitation wont be blocked by pop-up killer.
5. Client Choose Staff.:Client can request help from a very staff, which is more friendly to a returned customer.
6. Real-time Text Chat & Optional Video Chat for Staff: The java server enables instant chat.
7. Web-based Client:123LiveHelp flash client loads fast and end users dont need to download any plug-ins to chat with staff.
8. Visitors Waiting in Queue
9. Chat Transfer
10. from one staff to another.
11. Canned Answers
12. Auto-detect and display language.
13. New API: Admin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the windows, etc.
14. Multiple Chat Requests:One agent can chat with multiple clients.
15. Chat Search More Powerful
16. Custom UI: Customizable client interface,and skin collection.
17. Integrate External Database
18. Auto-detect User Details: Auto-detect extensive visitors information including IP address and country.
19. Backend Monitor
20. Department Management
21. Chat logs sent to email

Enhancements: advertisement module is introduced, and free edition is released.