Banckle Live Chat for WordPress 1.1

Banckle Live Chat for WordPress 1.1 is regarded as a handy and easy to use application that lets you effectively communicate and conduct live chat sessions with the visitors of your WordPress web

Major Features:

1. Being Collaborative and Social
   • Along with providing live support to your customers it also keeps you updated about your website visitor tracking and activity. You can view the technical and demographical information of your visitors. Get collaborative and social with your customers and make sure that they get the best customer service through Banckle Live Chat for WordPress Plugin.
2. Being Administrative and Customizable: Its administration is done through Banckle Admin Console that works as the power-house of innovation and creativity. It enables you to perform operations in following areas:
   • Departments: define new departments and assign users.
   • Canned Messages: define automated messages for fast and typo-free communication with your customers.
   • Survey: define post-chat session surveys to get valuable feedback of your customers and site visitors.
   • Deployment Widget: define and customize live chat deployment widget. Tweak the live chat icon appearance, define creative messages to greet your customers, set automated pro-active chat invitation, embed Google Translation right into you chat box and fully customize the look and feel of chat dialogs.
   • Filter Rules: define filter rules to automatically replace the profane words used in chat. Make sure your customers always hear pleasant words.
   • Notifications: customize the sound alerts and visual notifications.
   • Blocked IPs: view and manage the IPs that your operators have banned from accessing your website.
   • Archived Messages: view and manage the offline messages replied to or ignored by your operators.
3. Being Informative
   • Live support and communication is all about being informative about your website visitors. Where they are from? How many times they have visited your website? Which pages on your website are getting more hits? What are their machine and software specifications? Banckle Live Chat effectively takes care of your website visitor tracking and provides your visitors best customer support experience. It also provides you with a wide range of visitor statistics and reports in the form of intuitive Charts.
4. Being Alternative
   • Banckle Live Chat, as an application is a very affordable alternative to the Zopim, oLark, and LivePerson. Its salient features make it an ideal substitute and most suitable replacement for all popular Live Chat and Live Support applications.
5. Being Integrative
   • This is just the tip of the ice-berg. Banckle is determined to reach out to every platform and application that means something to its users. Under the umbrella of Marketplace at Banckle, you can get tools for all sorts of CMS and other platforms like WordPress, Joomla, Drupal and Shopify. 

Enhancements:

• Fixed the bug "String could not be parsed as XML".

Requirements:

• WordPress Version: 2.0.2 or higher