Chat4Support Operator Client 2.1

Major Benefits:

1. Increase sales and web site revenue
   • Chat4Support is a tool for live chat and online help. Through Chat4Support, you can find that your customers or potential customers are more than twice as likely to purchase your products and enjoy your services once they use live help and chat with your representatives. Chat4Support is just software to offer live help that can make your customers or visitors remember their positive experience and are sure to keep coming back.
2. Increase sales and web site revenue Reduce customer support and sales costs
   • Chat4Support software is run through internet. Offering live help means you do not need to use a phone call or fax to contact with your customers or visitors. You just only do everything on your website to communicate with your customers or visitors and provide live help. That can dramatically reduce the costs of bills.
3. Increase sales and web site revenue Increase customer satisfaction and trust
   • Level by providing personalized approach for every visitor. In Chat4Support all communication history and visitor's activity are stored in a visitor's profile and are available for later reference when this customer returns to your site. Start building customer relationships from the first visit.
4. Increase sales and web site revenue Attract more interests of customers
   • During the live chat with your customers or visitors, your operators can display customers' or visitors' desired documents, pages about your product, unlisted offers and other information on your product or services, which are the instant live support for your customers or visitors. All of these live methods to introduce your product and improve services can certainly increase the interests of your customers or visitors.
5. Increase sales and web site revenue Analyze visitor tracking and Improve online marketing performance
   • Chat4Support can make you monitor your website tracking and visitor browsing. You may do website statistics according to which Search Engines and keywords your visitors use, which can improve your online marketing performance. You can improve your website tracking and the marketing services for your customers by needed statistics and analysis.

Major Features:

1. Operator Groups
   • Create a few groups for your operators in different departments, such as Sales, Customer Service, etc.. (Please note that only one operator can be online in  edition account)
2. Visitor IP Blocked
   • Block IPs of some vicious visitors. When you block one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.
3. Email Signature
   • Add a live chat button to your email signature in Outlook Express.
4. Unicode Support
   • Prove multi-language options for your vsitiors, so you can meet the needs of your visitors around the world.
5. Online/Busy/Away/Hidden Status
   • Operators can choose any status they want to show after they log in the Chat4Support Operator Software
6. Chat History
   • Save all your chat sessions and review chats online.
7. Visitor Information
   • Analyze your website's traffic from your visitor's data, such as location, operating system, language, browser, etc.
8. Referrer and Entry URLs
   • Analyze where your visitors come from and the search engines they use to find your website.
9. Visitor Filter
   • Search for visitors to your website using various combinations of conditions.
10. Screen Cupture
    • You can capture any screens and transfer them to whom you are chating with.
11. Customizable Buttons
    • Upload images of chat buttons or create your own design, and use them for both online and offline buttons.
12. Company Banner/Logo
    • Upload your own images in the chat dialog box.
13. One Visitor & Multi - Operator Chat
    • One visitor can chat with more than one operator.
14. Multi Operator Chat
    • Operators in different or same departments can chat with each other.
15. Support Ticket System
    • Answer questions from visitors who leave messages to the system when operators are off-line. You can sort tickets by departments, operators, and status. (Message Board is available in  account)
16. One Operator & Multi- Visitor Chat (Concurrent Chat per Operator)
    • One operator can chat with more than one visitor.
17. HTML Message Chat
    • Use HTML formatting in your text chat to change the fonts, adding links, adding images, etc.
18. Visitor Contact
    • Query visitor's contact information by VID.
19. Proactive Invitation
    • Invite visitors to chat automatically.
20. Auto-Invitation Visitor
    • Automatically invite a website visitor to chat when their browsing exceeds a set time.
21. Transfer Chat
    • Operator can transfer a chat to another if operator cannot answer a question or inquiry.
22. Typing Indicator
    • Display if visitor or operator is typing currently.
23. Spell Checker
    • Check your spelling when you are typing. Red wave lines appear under the misspelled words.
24. Push Images (WebPages)
    • Push images or web pages to visitor. Visitor can click the URL to browse.
25. Knowledge Base
    • Add and edit questions and solutions to a knowledge base, then store, sort and send them to visitors.
26. Canned Messages
    • Input and store your most frequently used messages and send them to users easily and without costly delays.
27. Skype to Phone
    • Support direct calls to visitors, if the visitors provide a phone number during a chat.
28. Chat Statistics Report
    • Help operators to monitor all chats quality from different statistic data, including Success Chat Report, Missing Chat Report, Operator Statistics Report, Operator Login Report, and Chat History.
29. Visitor Traffic
    • Monitor visitors' daily and monthly website traffic according to the page view and unique IP by which visitors browse.
30. Visitor Footprint
    • Review all web pages that visitor has ever browsed.
31. Search Keyword Analysis
    • Build a profile about the keywords visitors used to find and browse your website.
32. Keyword Match
    • Input your keywords and match them with those from visitors – to help operators find hot prospects faster.  
33. Chat Survey
    • Make surveys of chats, so operators can investigate visitors' questions or satisfaction levels.
34. Valuable Visitor Identification
    • Identify visitors who have visited the website or important pages before. Operators can discover VIPs by searching the visitors who used keywords that operators had set up. Also identify visitors who have chatted with operators before.
35. File Upload
    • Support visitors to send files to operators.
36. Security and Encryption
    • A SSL (Secure Sockets Layer) encrypts your chat data with visitors, ensuring no one can intercept your critical dialog.

Enhancements:

Requirements:

Chat4Support supports Windows NT 4.0, Windows 2000, Windows 2003, Windows XP and Windows Vista.

• 128M Memory or above
• 10 MB free disk space
• IBM compatible PC with a Pentium- Class Microprocessor
• TCP/IP installed
• Internet Explorer 6.0 or above

WareSeeker Editor