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Comm100 Live Chat 6.0.3


Comm100 Live Chat 6.0.3

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Comm100 Live Chat 6.0.3 Ranking & Summary

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User Review: 0 (0 times)
File size: 3.1 MB
Platform: Windows All
License: Trial
Price: USD 29.00
Downloads: 10
Date added: 2012-03-28

Comm100 Live Chat 6.0.3 description

Comm100 Live Chat 6.0.3 is designed as a feature-rich and versatile enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction.

Major Features:

  1. Fully Hosted Live Chat Application Online
    • No Installation & Zero Maintenance
      • Comm100 Live Chat is fully hosted and managed by Comm100. No equipment to buy and no software to install on the server side to start an online chat. They take care of all the hardware, software, backup and maintenance work for you.
    • Easy to Start & Easy to Use
      • Just sign up, get the chat code and paste it onto your web pages, you can start chatting with your online website visitors. And the user-friendly interface design makes it easy to use even for non-tech users.
    • 100% Web-Based Version
      • Comm100 hosted live chat software has a 100% web-based version which supports a broad range of web browsers on different operating systems, including  IE,  Firefox,  Safari,  Opera,  Chrome on Windows,  Mac,  Linux and so on.
    • Multiple Mobile Clients
      • Comm100 hosted live chat software offers clients for various mobile platforms, including  iPhone,  Android,  BlackBerry ,  Windows Mobile,  Symbian & other Java-based platforms. With these mobile clients, you can take online chat requests and engage your online customers while on the go. Download Now.
    • Cross-Platform Desktop Client
      • Comm100 Live Chat Desktop Client works with multiple operating systems, including  Windows,  Mac, Linux and so on. Auto-upgrade is supported.  Install Now.
  2. Network & Mobile, Online Chat Anytime, Anywhere
    • Both Text & Voice Chat
      • You can have both a text and VOICE chat with your online website visitors. If voice chat is enabled by you, your site visitors can upgrade a text chat to a voice chat when desired.
    • Canned Messages & URLs
      • You can store frequently used messages & URLs for the convenience of using them during an online chat.
    • Chat Transfer & Join
      • Comm100 hosted live chat software enables you to transfer a chat to another online operator as well as join an ongoing chat.
    • Screen Capture & File Transfer 
      • Your visitors can capture screen shots and send them to you online. You and your visitors can send files to each other during a chat session.
    • Department
      • This enables you to group operators into departments and route visitors to the most suitable operators online.
    • Auto Accept Chat Request
      • This enables you to automatically route chat requests to online operators. You can set the maximum number of concurrent chats that each operator can take.
    • Ban Visitors 
      • You can ban visitors by Visitor Id, IP or IP Range. Banned visitors are not displayed in the Visitor Monitor window, and cannot initiate online chat requests or leave offline messages.
  3. Enhanced Live Chat Online Experience
    • Visitor Information 
      • Comm100 hosted live chat software enables you to have a 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.
    • Transcripts & Navigation History
      • All visitors' navigation history, chat transcripts and offline messages are saved in the system and you can retrieve them whenever needed.
    • Proactive Invitation
      • You can invite your online visitors to chat manually or automatically. You can also use auto invitation rules to define who to invite and which invitation to pop up according to your business rules to deliver a highly personalized online chat experience.
  4. Online Visitor Monitor & Customer Engagement
    • Have Your Own Branding & Style
      • You can personalize the chat button, chat window, pre-chat window and offline message window with your own branding and style. A series of professionally designed built-in templates are also provided.
    • Pre-Chat Survey 
      • You can choose to require your online website visitors to fill out a pre-chat form before chatting and fully customize the form according to your business needs.
    • Offline Message Form 
      • Visitors can leave you a message when no operator is online. You can tailor the offline message form based on your specific needs.
    • Post-Chat Rating 
      • With post-chat rating enabled, visitors can rate operators' performance and leave comments after chatting.
    • Different Chat Styles for Multiple Sites
      • Have more than 1 web site? No problem. With Comm100 hosted live chat software, you can have different live chat styles and processes to match the look and feel of each individual website and conveniently manage operators, chats, reports and content in one account!
  5. Fully Customizable Chat Style & Process
    • Multi-Language Options
      • You can select the display language of your visitor side windows. Currently, 10 language options are provided, including English, Spanish, Portuguese, German, Japanese, Russian, Simplified Chinese, French, Dutch and Bulgarian. Other language options are on the way.
    • Customizable Visitor Interface Language 
      • You can customize the interface texts and system messages of the visitor side windows, including online chat window, pre-chat window and offline message window.
  6. Multi-Language Support Online
    • Integration with Comm100 Ticket
      • Comm100 hosted live chat software is fully integrated with Comm100 Ticket, a support ticket & trouble ticket application. Chat transcripts & offline messages can be automatically or manually attached to tickets, so that you can easily follow up on your customer queries until they are solved.
    • Integration with Comm100 Help Desk
      • Comm100 hosted live chat software can be integrated with Comm100 Help Desk, which offers a centralized place for your customer service channels. This enables your customers to request an online live chat with you directly from your help desk.
    • Integration with Comm100 User & Contact
      • This enables you to have a 360 degree view of all the activities a visitor has conducted on your site, including online chats, offline messages, forum posts, submitted tickets, received newsletters, viewed knowledge base articles and so on.
  7. Integration with Other Comm100 Apps
    • Operator Performance Report
      • With detailed reports on operator workload and service performance, including average online time, average away time, chat times, chat minutes, average rating, rating times, you can easily measure your operator performance, identify stars in your team and come up training plans.
    • Customer Rating Report
      • This enables you to have a clear view of customers' ratings of your operators' service performance.
    • Auto Invitation Report
      • This enables you to view how many auto invitations are sent out and how many are accepted by visitors.
    • Search Engine Report
      • This enables you to view and analyze the search engines and keywords visitors use to search for your website.
  8. Comprehensive Online Report & Analytics
    • Operator Permission 
      • You can define the permissions of each operator, including View Navigations, View Department's Chat Transcripts and Offline Messages, Manage Website Integration, Manage Canned Messages, Manage Ban List and View Reports, etc.
    • Operator Group Permission 
      • You can create multiple operator groups and grant specific permissions to each operator group, including View Navigations, View Department's Chat Transcripts and Offline Messages, Manage Website Integration, Manage Canned Messages, Manage Ban List and View Reports, etc.
  9. Flexible Permission Settings


  • No Requirement on the Server Side
    • Comm100 Live Chat server is hosted on Comm100 servers, so there is no requirement on the server side for you.
    • No matter you are using Windows, Linux, ASP, ASP.NET, PHP, SQL Server, MySQL or any other technologies, you can fully integrate Comm100 Live Chat into your web site.
  • Only a Web Browser is Required on Visitor side
    • Your visitors only need a web browser to use Comm100 Live Chat.
    • Comm100 Live Chat supports all major browsers on all major operating systems, including  IE,  Firefox,  Safari, Opera,  Chrome on  Windows,  Linux,  Mac and so on.
    • Note: Adobe Flash Player 10 is required to enable voice chat. If Flash Player 10 is not installed on your visitor's computer, Comm100 Live Chat will automatically initiate the download and installation process when a voice chat is started.
  • Operator Side
    • Comm100 Live Chat operator side has two parts: web portal and Visitor Monitor.
    • Comm100 Live Chat web portal is a place you can manage operators, define canned messages, customize interfaces, query live chat history and so on.
    • Comm100 Live Chat Visitor Monitor is a tool you can view online visitors, monitor their navigation paths chat with your visitors, send chat invitations and so on.
    • Only a web browser is required to use Comm100 Live Chat web portal. Comm100 Live Chat supports all major browsers on all major operating systems, including  IE,  Firefox,  Safari,  Opera,  Chrome on  Windows
  • Visitor Monitor Web Client (Adobe Flash Based)
    • Adobe Flash Player 10.3 is required for Comm100 Live Chat Visitor Monitor Web Client.
    • It is recommended that you install Flash Player 10 beforehand. However, if Flash 10 is not installed, when you enter the Visitor Monitor interface, Comm100 Live Chat will automatically initiate the download and installation process.
    • Comm100 Live Chat Visitor Monitor Web Client supports all major browsers on all major operating systems, including  IE, Firefox,  Safari,  Opera,  Chrome on  Windows,  Linux,  Mac and so on.
  • Visitor Monitor Desktop Client (Adobe AIR Based)
    • Comm100 Live Chat Visitor Monitor Desktop Client supports all major operating systems, including  Windows,  Mac and so on.

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