Live Chat 3.2.1

Live Chat 3.2.1 offers an effective tools which helps your web site visitors to connect to your company representatives and have their questions answered instantly by clicking on a live chat button embedded on your web site. miOOt Live Chat is a 100% hosted, on-demand live chat software solution which means there is nothing to install on your servers.

For your staff, miOOt Live Chat creates a "birds eye" view of every web site visitor and which page they are browsing in real-time. Instantly see which city and country your visitors are coming from and which particular product or service offering they are interested in. Provide a "virtual hand holding" with your visitors in order to assist them through purchases, while building trust in your company, and getting to know your customer on a personal basis.

What is miOOt live chat?miOOt live chat is a visitor tracking and " live chat" tool, which captures the visitor’s info on a real time basis and provides opportunity to initiate a communication channel with the visitor to your web site. In other words miOOt live chat is your virtual representative and keep watching the visitors and enables one-on-one chat assistance in real-time.

Note:You should use these codes in all the WebPages you want to monitor separately

Major Benefits:

1. Know your web sites visitors in real time.
2. Increase your sales volume .
3. Increase your operator efficiency.
4. Increase your customer's confidence and trust
5. Decrease your operating costs.
6. Easy integration with your web site, no special skill needed.

Major Features:

1. General Features
   • Monitor multiple websites
   • Local Time zone settings 
   • Multilanguage support
   • .Net based operator console
   • WebTop - a browser based operator console (Launching soon)
   • Interactive customer control panel
   • Customizable Sound alerts
   • E-mail signature
   • Integrated Knowledge Base and FAQs.
2. Visitor Tracking
   • Real time visitor tracking
   • Detailed visitor geographical statistics
   • Visitor's local time
   • Privileged visitor settings
   • Visitor notes and contact details
   • Visitor history
   • Show available time
   • Auto invite for chat
   • Search engine integration
   • Visitor filtering
   • Offline messages
3. Chatting
   • Proactive chat
   • Choose operator
   • Operator photo to visitor
   • Chat Queue/ request based
   • Secured live chat
   • Holding messages in different time interval
   • Accept chat request based on seniority
   • Chat Forward
   • Multi operator chat conference
   • Operator/visitor chats save option
   • Email chat transcripts
   • Party is typing indication
   • Push URL
   • Push Image
   • Canned Messages
   • Spell Check
   • Time Stamp with show/hide option
   • Auto save chat transcription
4. Operator - Operator Chat
   • Internal Operator chat
   • Offline messages
   • Multi operator conference
   • Operator chat archive
5. Reports
   • eReports
   • Detailed visitor reports with browsing habit.
   • Referral statistics
   • Web page statistics with exit page
   • Geographical statistics
   • Pre - chat information
   • Chat transcripts
   • Operator reports
   • Un-answered chat request
   • Post chat survey
   • Offline messages
6. Ticket System
   • Advanced trouble ticket system
   • Inbuilt with the operator console
   • Convert chat as Trouble Ticket
   • Integrate ticket system with your website
   • eTickets
   • SPAM verification with challenge response system option
   • Custom email templates for tickets
   • Track / update the issues online.

Requirements:.Net framework support

WareSeeker Editor